NHTSA Complaint #11451823 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that initially, the coolant valve had become defective which resulted in her vehicle overheating as indicated by the temperature gauge. The contact took the vehicle to an independent mechanic where they replaced the coolant valve and coolant tank. Despite the repairs, the failure persisted and the vehicle was taken back to the mechanic where the diagnostic trouble code indicated that the coolant bypass was defective. The contact had the coolant bypass valve replaced and later discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. Also, the contact stated that while her daughter was at a red light, the vehicle shut off without warning. The contact's husband was called to the scene and was able to restart the vehicle. Once home, the vehicle was towed to the same independent mechanic where the vehicle was diagnosed with a defective transmission. The transmission was replaced. Additionally, she also stated that her vehicle would fail to start up after filling the vehicle with fuel. After multiple attempts, the contact was able to restart the vehicle and drove the vehicle back to the independent mechanic where he diagnosed the vehicle with a defective fuel pump. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V005000 (Fuel System, Gasoline). The contact then called both the dealer and the manufacturer and was informed that her vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 90,000. Consumer's daughter was sitting at the red light the car shut off, when she turned the car back on she was in drive but the car went into reverse. She almost hit the car behind her. She had to try and shift into drive but was only able to get it into neutral and move the car to the side so the other cars could get past. She had to remain with her foot on the brake because it would not shift into park. My husband had to come and help her. Vehicle