NHTSA Complaint #11447554 — 2017 FORD EDGE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11447554 |
| Vehicle | 2017 FORD EDGE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | GA |
Consumer Description
A warning lamp for the power train came on while traveling on the highway (Wrench indicator). We stopped to check the owners manual for the meaning of the wrench indicator. After seeing it was for the power train, we started back up and headed towards Edgefield (where we live) and get to the closest Ford dealer. After starting the vehicle back up, the warning lamp was no longer lit. While accelerating to highway speeds entering the highway, the engine flex plate gave out and all power from the engine was lost. The vehicle still kept power to the electrical systems (Power steering, A/C, lights, etc.) but no power was being pushed to the wheels. Had the incident happened at full highway speeds, it is unknown what damage could have occurred. This is the assumption from myself due to the symptoms provided from the vehicle at the halt. Symptoms include: Grinding/Rattling sound from the rear of the engine, sounds more prevalent at idle and when shifting into gear, loss of power to wheels, and no other systems have issue after incident. Vehicle is currently at Herlong Ford (SC Ford Dealer) awaiting diagnostic and possible maintenance after the incident. I would assume the vehicle would be available for inspection upon request. After conducting research, we are now aware of a known recall on this specific vehicle for its age and time of manufacturing. The owned vehicle falls into the criteria for the recall but it is unknown why it is not noted on the vehicle history/Ford recall center. The vehicle was manufactured at the Oakville plant, falls within the recall years 2013-2018, and has shown all symptoms pertaining to the recall that is open on other vehicles.
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