NHTSA Complaint #11445284 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated that the coolant had been escaping from the vehicle without warning. The contact stated that while driving at various speeds, a large amount of white smoke with a bluish hue began to emit from the exhaust pipe without warning. The contact then took the vehicle to McLarty Ford (3232 Summerhill Rd, Texarkana, TX 75503) where the mechanic informed her that coolant had been leaking into the oil reservoir and that the engine needed to be replaced. The contact then drove the vehicle to her father's home and the next day, the vehicle failed to start after multiple attempts. The contact had the vehicle towed to Elliott Ford (2055 Burton Rd, Mt Pleasant, TX 75455) where they confirmed that the engine needed to be replaced. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. No further assistance was provided. The vehicle was not repaired. The failure mileage was approximately 75,000.