NHTSA Complaint #11442041 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11442041
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

My car stated hesitating when you’re trying to accelerate and slightly shaking a couple days before my check engine light turned on. I took it to a local mechanic which informed me they did a test and my coolant mixed with the oil. They made a call to Ford and was informed that the only option was to replace the whole engine. He was unable to repair it because understaffed went to two other mechanics and they also were unable to help. My car is now with Ford dealership for more than 2 weeks and was just again diagnosed for $159 and they once again confirmed I will need a whole new engine at just over 70,000 miles $8400 and no idea when they will be able to get the parts in… could be 3 months.

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