NHTSA Complaint #11438383 — 2017 FORD EDGE

My car started rough idling, about a week after that the check engine light came on. We took it to get checked out, the code was for a misfire on cylinder 2. The technician performed an inspection and informed us that we needed new spark plugs and ignition coil. After installing the new parts, the technician noticed coolant inside the cylinders and the engine, there was also white smoke coming out of the tailpipe when starting the vehicle. Our technician did some more research and came across a service bulletin from Ford (19-2346) regarding 2.0 L Ecoboost engines. Our Ford Edge falls under the service bulletin. The technician informed us that the only fix would be a completely new engine which we had to pay for. We have submitted this to our warranty company and have received partial coverage for the repair and parts. We were without the car for almost a month while waiting for diagnostics, parts, and repair. When we brought it in originally and were under the impression we would get the car back the same day and were planning on a 6 hour road trip to attend my son's hockey tournament. I am so thankful that we had a thorough and diligent technician who noticed the coolant, otherwise I would have taken the car on the road and I'm sure the engine would have given out on me somewhere along the way, leaving me stranded in a remote area of Alaska in freezing temperatures.