NHTSA Complaint #11433351 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving 65 MPH, the vehicle started overheating with a warning light on the instrument panel. The contact pulled over to the side of the road and opened the hood and saw coolant leaking all over the engine. The contact added some water in the vehicle and waited a few minutes and drove back to the residence. The contact’s husband works as a mechanic and diagnosed the vehicle with a cracked coolant reservoir. The vehicle was repaired, and the entire cooling system was replaced however, the failure persisted. The contact took the vehicle to an independent mechanic to be inspected however, the mechanic was unable to duplicate the failure. The contact was informed that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.