NHTSA Complaint #11432575 — 2017 FORD EDGE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11432575 |
| Vehicle | 2017 FORD EDGE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
My 3 ½ year old Ford Edge needs a new engine. It is a known problem with Ford Motor company and I believe there should be, if not a class action lawsuit against the company. My car is past the standard powertrain warranty and I declined extended warranty when I purchased the car. The check engine light came in. I took it to car dealer to figure out what was wrong and Kenny Ross Ford in Adamsburg, PA said I need a new engine. It is a 2017 Ford Edge with 73,000 miles. The local service center said it would be about 8-9k to fix it. There was not an issue with the vehicle reported under warranty. It sputtered a bit over the past three years, but I thought nothing of it. Normally I would just say it’s my bad luck, however this is a known problem with Ford Motor company. When my wife dropped the car off the dealership, the gentlemen at the dealer said he hopes it isn’t an engine replacement because it is common for that car. He didn’t even look at the car before saying that and he knew exactly what was going on. My wife told me about it so I immediately looked online. (See link at the end of this message with similar complaints about this car) One owner said they contacted the Kentucky attorney general’s office as well. Some of them said they had to replace the engine a second time after two years. Hundreds of people are reporting the SAME EXACT PROBLEM and it appears like the new motor they put eventually fails again. I feel that Ford Motor is purposefully hiding a design flaw and don’t want to issue a recall because of the cost. I feel cheated and I want them to replace my motor at no cost or buy my car back from me at full KBB trade in value at excellent condition. I contacted them directly on Friday and informed them that I was contacting the attorney generals office. I told them I want an engine replacement and I should not be responsible for it. https://www.cargurus.com/Cars/Discussion-t69477_ds1054339
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