NHTSA Complaint #11426728 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11426728
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Coolant leaking into engine. Check engine light came on 07/11/2021. Took vehicle to local auto store for diagnostic test. Was told a mid ire in cylinder 2. Took vehicle to neighborhood auto shop on 07/12. Mechanic said it was the same issue to take it to the dealership due to the warranty. Brought my vehicle to dealership on 07/13. On the way to the dealership my vehicle died out on the expressway. After 6 hours of waiting, was told did not know what was causing the problem but needed to keep it. Was not provided another vehicle. I had to come out of pocket for a rental. Called on 7/20 and was told it might be my transmission and low engine coolant. Called again on 07/23, was told it was the battery. I called on 7/26 was told I need a new engine. There are complaints about this issue. Ford motor company knows about the issue. This issue with the vehicle could has caused serious injury or death to me or my family. The lack of communication is horrible.

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