NHTSA Complaint #11406075 — 2017 FORD EDGE

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED SHE WAS UNABLE TO START-UP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED LATER THAT DAY SHE STARTED THE VEHICLE USING THE SPARE KEY. THE CONTACT STATED THAT WHITE SMOKE EXITED THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE HEAD GASKET ALLOWED COOLANT TO LEAK INTO CYLINDER NUMBER 2. VIC BAILEY FORD (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302, (864) 585-3600) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.