NHTSA Complaint #11378511 — 2017 FORD EDGE

I WAS RUNNING ERRANDS DRIVING AROUND TOWN ONE DAY WHEN I NOTICED MY AUTO ENGINE START/STOP FEATURE IN MY 2017 FORD EDGE STOPPED WORKING. I TOOK MY CAR TO THE DEALERSHIP & THEY SAID IT WAS A MISFIRE IN THE ENGINE. A WEEK LATER, A YELLOW LIGHT WITH THE PICTURE OF AN ENGINE APPEARS ON MY DASH. I TOOK MY CAR FOR A DIAGNOSTIC. IT CAME BACK WITH THE CODE P0304. I TAKE MY CAR TO FORD AND THEY SUGGEST REPLACING THE LONG BLOCK. THEY QUOTE ME $6,800. I NOTICED THAT MY HEAT IN MY CAR STOPPED WORKING ON THE WAY HOME. I CHECK THE COOLANT LEVEL AND IT WAS REALLY LOW. I PUT COOLANT IN MY RESERVOIR AND IT WORKS AGAIN. BUT, I HAVE TO KEEP FILLING THE RESERVOIR WITH COOLANT EVERY OTHER DAY, WHICH GETS EXPENSIVE. I TELL THE SERVICE GUYS, AND THEY TELL ME THAT THE COOLANT IS LEAKING INTO MY ENGINE DUE TO A MANUFACTURER DEFECT, WHICH CAUSES THE HEATING TO STOP WORKING, AND LOW COOLANT LEVELS. I CONTACT FORD MOTORS COMPANY, AND THEY TELL ME MY CAR IS OUT OF WARRANTY. I PURCHASED MY CAR USED ON FEBRUARY 27,2020. IT HAD 57 THOUSAND MILES ON IT THE DAY OF PURCHASE. THE WARRANTY WAS UP AT 60 THOUSAND MILES. NOT FAIR TO ME AT ALL AS I WAS TOLD I HAD A WARRANTY FROM THE MILEAGE I GOT THE CAR AT AND 60 THOUSAND MILES BEYOND. THEY SAID IT WAS NOTHING THEY CAN DO AND ALSO BECAUSE I DID NOT LEAVE MY CAR AT THE FORD DEALERSHIP THEY WOULD NOT WORK ON MY CASE. MY CASE MANAGER FROM FORD MOTORS NEVER EVER CONTACTED ME PRIOR TO CLOSING MY CASE ONCE SHE DISCOVERED I NEVER LEFT MY CAR AT FORD. I TRIED REACHING OUT TO HER SEVERAL TIMES IN ATTEMPTS OF GETTING MY CAR TO FORD AND SEEING WHERE WE CAN GO FROM THERE, AND SHE NEVER ANSWERED OR RETURNED ANY OF MY CALLS OR EMAILS. FORD NEEDS TO BE HELD ACCOUNTABLE AND ISSUE A RECALL AS THEY WERE MADE AWARE OF THE EXPENSIVE ISSUE BY MANY OTHER CUSTOMERS FROM REVIEWS AND FORUMS I HAVE READ ONLINE AND HEARD FROM OTHER EDGE OWNERS.