NHTSA Complaint #11307302 — 2002 MERCURY MOUNTAINEER STRUCTURE:BODY

Complaint Details

ODI Number	11307302
Vehicle	2002 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY
Date of Incident	June 1, 2017
Date Filed	February 5, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED ON ONE OCCASION WHILE DRIVING THE VEHICLE, THE LIFT GATE AJAR WARNING LIGHT ILLUMINATED. THE CONTACT'S SON WENT TO CLOSE THE LIFT GATE AND GLASS SHATTERED. THE CONTACT HIRED A GLASS REPAIRMEN TO FIX THE WINDOW FOR $250.00. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 01I010000 (VISIBILITY) WITH THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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#10435261 — November 11, 2011 — THE REAR HATCH HINGE BROKE AS I ATTEMPTED TO CLOSE THE HATCH. THE HATCH THEN SLAMMED DOWN ON MY HEAD. FORTUNATELY, I ...

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