NHTSA Complaint #10478865 — 2002 MERCURY MOUNTAINEER VISIBILITY:GLASS, SIDE/REAR

Complaint Details

ODI Number	10478865
Vehicle	2002 MERCURY MOUNTAINEER
Component	VISIBILITY:GLASS, SIDE/REAR
Date of Incident	August 2, 2010
Date Filed	October 6, 2012
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000). *TR

Related Complaints for the 2002 MERCURY MOUNTAINEER

Other VISIBILITY:GLASS, SIDE/REAR Complaints

#10429528 — October 11, 2011 — REAR LIFTGATE GLASS SHATTERED ON 2002 MERCURY MOUNTAINEER. HINGE CAME OFF AND THE ENTIRE GLASS WINDOW EXPLODED FILLIN...

#10364159 — November 5, 2010 — TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE OPENING THE HATCH ON THE REAR OF THE VE...

#10321438 — March 22, 2010 — TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED THE CONTACT ATTEMPTED TO CLOSE THE WINDS...

#10236130 — July 28, 2008 — TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE WINDOW LIFTGATE SHATTERED WHEN IT ...

#10207546 — October 31, 2007 — THE REAR WINDOW SHATTERED WHEN IT WAS LIFTER CAUSING THE GLASS AND METAL BAR ACROSS THE WINDOW TO TO COME CRASHING DO...

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