NHTSA Complaint #11245021 — 2014 FORD ESCAPE WHEELS:LUGS/NUTS/BOLTS/STUDS

Complaint Details

ODI Number	11245021
Vehicle	2014 FORD ESCAPE
Component	WHEELS:LUGS/NUTS/BOLTS/STUDS
Date of Incident	August 12, 2019
Date Filed	August 19, 2019
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE AT SANDERSON FORD (6400 N 51ST AVE, GLENDALE, AZ 85301, (800) 729-3501), THE DEALER DIAGNOSED THAT ALL 20 LUG NUTS WERE DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE WARRANTY FAILED TO COVER THE REPAIRS. THE FAILURE MILEAGE WAS 26,000.

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