NHTSA Complaint #11591061 — 2014 FORD ESCAPE WHEELS

Complaint Details

ODI Number	11591061
Vehicle	2014 FORD ESCAPE
Component	WHEELS
Date of Incident	May 20, 2024
Date Filed	May 28, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Brought in vehicle for service. Was told the tires couldn’t be rotated because of “swollen lug nuts”. I would be responsible for replacing all 20 at a cost of around $180.00 for the parts. The dealership said if I should happen to get a flat tire, I would not be able to do it and the car would most likely need to be towed. I don’t think I should have to pay for this repair on an item so basic and so important. I have not had an issue until the dealer brought it to my attention. I spoke with Ford customer service and was told this is out of warranty and there was no way to escalate my concern at Ford.

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