NHTSA Complaint #11567721 — 2014 FORD ESCAPE WHEELS:LUGS/NUTS/BOLTS/STUDS

Complaint Details

ODI Number	11567721
Vehicle	2014 FORD ESCAPE
Component	WHEELS:LUGS/NUTS/BOLTS/STUDS
Date of Incident	January 24, 2024
Date Filed	January 25, 2024
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2014 Ford Escape. The contact stated while having new tires installed on the vehicle, the tire dealer was unable to remove the lug nuts because the lug nuts were swollen. The contact was informed by the tire dealer that the bolts and the lug nuts needed to be removed and replaced to properly mount the new tires. The contact called a dealer and was informed she had to pay out-of-pocket to have the lug nuts and mounting bolts replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 36,000.

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