NHTSA Complaint #11120063 — 2014 FORD ESCAPE

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE EXPERIENCED DECELERATION AND LOSS OF ENGINE POWER. THE VEHICLE OCCUPANT SAW BLACK SMOKE EMITTING FROM THE VEHICLE. UPON INSPECTION OF THE ENGINE COMPARTMENT THE VEHICLE OCCUPANT SAW FLAMES. THE VEHICLE OCCUPANT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TOWED TO COURTESY FORD WHERE IT WAS CONFIRMED THE FAILURE WAS DUE TO THE RECALL. THE DEALER CONFIRMED WITH THE CONTACT THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. PARTS DISTRIBUTION DISCONNECT.