NHTSA Complaint #10618046 — 2007 LEXUS IS 350

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10618046
Vehicle	2007 LEXUS IS 350
Component	STRUCTURE
Date of Incident	July 11, 2011
Date Filed	July 31, 2014
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I HAVE A 2007 CAR WITH 77,000 MILES ON IT. IN JULY OF 2011, I NOTICED THAT THE DASHBOARD WAS GETTING STICKY AND SHINY AND HAD THE START OF A SMALL CRACK IN IT. OVER THE NEXT FEW YEARS, THE CRACK GOT HUGE AND SPREAD. AT THIS POINT I CAN ACTUALLY PEEL PARTS OF THE DASH OFF BY HAND. THE PLASTIC ON THE DASH LOOKS LIKE IT IS MELTING, IT IS SHINY AND STICKY TO THE TOUCH. ANOTHER ISSUE I HAVE WITH MY CAR IS THE RUBBER GASKETS IN ALL THE WINDOWS ARE MELTING. THE SEAL HASN'T BEEN COMPROMISED YET BUT IT LEAVES NASTY STREAKS ON THE WINDOWS WHEN I GO TO ROLL THEM DOWN. I NEVER HAVE CLEAN WINDOWS. I DO LIVE IN FLORIDA AND IT GETS SUPER HOT HERE BUT THE OTHER CARS (NON-LEXUS) THAT WE OWN DO NOT HAVE EITHER OF THESE PROBLEMS. I REALLY LOVED MY LEXUS WHEN WE PURCHASED IT, BUT I AM SUPER DISAPPOINTED IN IT NOW, AND THE FACT THAT BECAUSE IT IS NO LONGER UNDER WARRANTY, THEY WON'T COVER IT BEING REPAIRED. I'M NOT EVEN SURE IT;S WORTH IT AT THIS POINT. UNFORTUNATELY, I WILL NEVER BUY ANOTHER LEXUS EVER AGAIN. *TR

Related Complaints for the 2007 LEXUS IS 350

Other STRUCTURE Complaints

#10676851 — January 20, 2015 — MELTING DASH AND DOOR PANELS. *TR

#10649665 — October 24, 2014 — THE DASH HAS BECOME STICKY ALONG WITH THE OTHER PARTS MADE FROM THE SAME MATERIAL. I HAVE NOT DONE ANYTHING THAT WOUL...

#10629519 — August 30, 2014 — DASH IS MELTING CAUSING A GLARE MAKING IT HARD TO SEE. I WAS VERY UPSET WHEN I PURCHASED MY LEXUS IS350 AND SAW THE D...

#10625829 — August 17, 2014 — LEXUS HAS PRODUCED CARS WITH DEFECTIVE INTERIORS THAT ONLY LAST A FEW YEARS. FOR AN EXPENSIVE LUXURY CAR THAT IS SUPP...

#10620737 — August 7, 2014 — I AM ABSOLUTELY DISAPPOINTED THAT AFTER SEVEN YEARS THE DASHBOARD AND DOOR PANELS OF MY IS350 HAVE MELTED! THESE PART...

Recent Complaints for the 2007 LEXUS IS 350

#11510671 — STRUCTURE:INTERIOR PANELS:DASHBOARD — March 7, 2023 — The contact owns a 2007 Lexus IS350. The contact stated that the dashboard was melting and becoming sticky. The failu...

#11437165 — ENGINE — October 18, 2021 — The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA C...

#11437165 — POWER TRAIN — October 18, 2021 — The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA C...

#11399298 — STRUCTURE:INTERIOR PANELS:DASHBOARD — March 5, 2021 — TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT...

#11228544 — UNKNOWN OR OTHER — June 30, 2019 — SURFACE OF DASHBOARD PLASTIC MATERIAL MELTED IN FRONT OF THE DRIVER SEAT AND BECAME SHINY, CAUSING GLARE WHICH IS BLI...