NHTSA Complaint #11228544 — 2007 LEXUS IS 350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11228544
Vehicle	2007 LEXUS IS 350
Component	UNKNOWN OR OTHER
Date of Incident	June 1, 2019
Date Filed	June 30, 2019
Mileage	87,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

SURFACE OF DASHBOARD PLASTIC MATERIAL MELTED IN FRONT OF THE DRIVER SEAT AND BECAME SHINY, CAUSING GLARE WHICH IS BLINDING THE DRIVER WHEN DRIVING IN FULL SUNLIGHT. THIS HAPPENED OVER THE COURSE OF LAST YEAR, IN SPITE OF THE CAR BEING KEPT IN THE GARAGE AND NOT EXPOSED TO EXCESSIVE TEMPERATURES. THE DEALER WILL NOT REPLACE THE DASHBOARD. I LEARNED THAT TWO LAWSUITS WERE FILED AGAINST TOYOTA/LEXUS IN 2014 AND 2017 AND MY CAR IS AMONG THOSE TOYOTA/LEXUS ACCEPTED UNDER A "CUSTOMER SUPPORT PROGRAM" (ZE6) TO REPLACE ABOUT 3.5 MILLION DASHBOARDS THAT MELT, BUT SINCE THIS WAS NOT A RECALL I WAS NOT MADE AWARE OF IT. I AM REQUESTING TOYOTA/LEXUS TO REPLACE MY MELTING DASHBOARD FREE OF CHARGE AS THIS IS A CLEAR SAFETY HAZARD - PICTURE ATTACHED.

Related Complaints for the 2007 LEXUS IS 350

Other UNKNOWN OR OTHER Complaints

#11128679 — September 11, 2018 — THE FOOT REST NEXT TO THE BRAKE AND ACCELERATION BROKE-OFF (ITS PLASTIC) AND LODGED BETWEEN THE BRAKE PEDAL AND FLOOR...

#11081211 — March 26, 2018 — WELL FROM MY UNDERSTANDING THE INTERIOR ( DASH BOARD AND DOOR PANELS-ALL FOUR) WERE TO BE REPLACED DUE TO A RECALL; T...

#10968511 — March 25, 2017 — THERE ARE 2 RECALLS THAT I HAVE BEEN TOLD BY SERVCO LEXUS OAHU HAVE TO BE DONE AT A DEALERSHIP. THE PROBLEM IS I LIVE...

#10888051 — July 24, 2016 — TAKATA RECALL I AM HAVING ISSUES REGARDING GETTING THIS FIXED AS WELL AS MY DASHBOARD AND DOORS AS THEY ARE MELTING A...

#10609088 — July 8, 2014 — THE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND C...

Recent Complaints for the 2007 LEXUS IS 350

#11510671 — STRUCTURE:INTERIOR PANELS:DASHBOARD — March 7, 2023 — The contact owns a 2007 Lexus IS350. The contact stated that the dashboard was melting and becoming sticky. The failu...

#11437165 — ENGINE — October 18, 2021 — The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA C...

#11437165 — POWER TRAIN — October 18, 2021 — The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA C...

#11399298 — STRUCTURE:INTERIOR PANELS:DASHBOARD — March 5, 2021 — TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT...

#11128679 — SERVICE BRAKES — September 11, 2018 — THE FOOT REST NEXT TO THE BRAKE AND ACCELERATION BROKE-OFF (ITS PLASTIC) AND LODGED BETWEEN THE BRAKE PEDAL AND FLOOR...