NHTSA Complaint #10620737 — 2007 LEXUS IS 350

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10620737
Vehicle	2007 LEXUS IS 350
Component	STRUCTURE
Date of Incident	August 4, 2014
Date Filed	August 7, 2014
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I AM ABSOLUTELY DISAPPOINTED THAT AFTER SEVEN YEARS THE DASHBOARD AND DOOR PANELS OF MY IS350 HAVE MELTED! THESE PARTS BECAME STICKY, GLOSSY, AND EXTREMELY UNSAFE. I HAVE DONE MY BEST TO KEEP MY CAR LOOKING NEW. I THOUGHT WHEN I BOUGHT THIS CAR I WAS BUYING QUALITY AND HIGH END MATERIAL. I'VE ONLY EVER USED A SOFT RAG TO CLEAN THE INTERIOR, SO THIS MAKES ME UPSET AND UNHAPPY WITH THE QUALITY AND LACK OF SUPPORT. I THOUGHT THAT BY HAVING THE PLATINUM SERVICE AGREEMENT AND LEXUS KNOWING ABOUT THIS PROBLEM, THEYWOULD HAVE DONE SOMETHING TO REMEDY THIS ISSUE. IT'S SUCH AN UGLY FEELING TO KNOW YOU'VE PURCHASED AN EXPENSIVE, LUXURY CAR AND THIS HAPPENS. THEN, I HAVE TO PAY FOR IT! THIS IS A HUGE CONCERN FOR QUALITY AND SAFETY. *TR

Related Complaints for the 2007 LEXUS IS 350

Other STRUCTURE Complaints

#10676851 — January 20, 2015 — MELTING DASH AND DOOR PANELS. *TR

#10649665 — October 24, 2014 — THE DASH HAS BECOME STICKY ALONG WITH THE OTHER PARTS MADE FROM THE SAME MATERIAL. I HAVE NOT DONE ANYTHING THAT WOUL...

#10629519 — August 30, 2014 — DASH IS MELTING CAUSING A GLARE MAKING IT HARD TO SEE. I WAS VERY UPSET WHEN I PURCHASED MY LEXUS IS350 AND SAW THE D...

#10625829 — August 17, 2014 — LEXUS HAS PRODUCED CARS WITH DEFECTIVE INTERIORS THAT ONLY LAST A FEW YEARS. FOR AN EXPENSIVE LUXURY CAR THAT IS SUPP...

#10617821 — July 31, 2014 — MY INTERIOR IS MELTED AND HAS STAINED AND RUINED NEW EXPENSIVE CLOTHING . ITS ALSO REFLECTING SUN FROM DASHBOARD TO...

Recent Complaints for the 2007 LEXUS IS 350

#11510671 — STRUCTURE:INTERIOR PANELS:DASHBOARD — March 7, 2023 — The contact owns a 2007 Lexus IS350. The contact stated that the dashboard was melting and becoming sticky. The failu...

#11437165 — ENGINE — October 18, 2021 — The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA C...

#11437165 — POWER TRAIN — October 18, 2021 — The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA C...

#11399298 — STRUCTURE:INTERIOR PANELS:DASHBOARD — March 5, 2021 — TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT...

#11228544 — UNKNOWN OR OTHER — June 30, 2019 — SURFACE OF DASHBOARD PLASTIC MATERIAL MELTED IN FRONT OF THE DRIVER SEAT AND BECAME SHINY, CAUSING GLARE WHICH IS BLI...