NHTSA Complaint #10625829 — 2007 LEXUS IS 350

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10625829
Vehicle	2007 LEXUS IS 350
Component	STRUCTURE
Date of Incident	January 3, 2012
Date Filed	August 17, 2014
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

LEXUS HAS PRODUCED CARS WITH DEFECTIVE INTERIORS THAT ONLY LAST A FEW YEARS. FOR AN EXPENSIVE LUXURY CAR THAT IS SUPPOSED TO REPRESENT QUALITY THIS IS UNACCEPTABLE. CARS THAT COST HALF THE PRICE DO NOT HAVE THIS PROBLEM AFTER 10 EVEN 20 YEARS. IF YOU JUST GOT INTO YOUR CHINA-MADE TOYOTA CAMRY ONLY TO NOTICE THAT YOUR DOOR PANEL HAS INEXPLICABLY MELTED, IT'S PROBABLY NOT YOUR FAULT AND THE PROBLEM IS GOING TO BE FIXED FOR FREE. AS I AM TOLD BY EMPLOYEES OF LEXUS, THE CORPORATE OFFICE OF LEXUS IS WELL AWARE OF THE PROBLEM WITH THE MATERIAL USED IN THE CARS LEXUS PRODUCED IN 2007. AS THE CAR SITS IN THE SUN THE DOOR PANELS START TO MELT. THIS MAKES NO SENSE FOR A LUXURY CAR TO HAVE THIS TYPE OF PROBLEM. I AM REQUESTING THAT THE DOOR PANELS BE CHANGED UNDER MY EXTENDED WARRANTY EVEN THOUGH THIS SHOULD NOT FALL UNDER ANY WARRANTY REPAIR DUE TO THE FACT THIS IS A FACTORY DEFECT. *TR

Related Complaints for the 2007 LEXUS IS 350

Other STRUCTURE Complaints

#10676851 — January 20, 2015 — MELTING DASH AND DOOR PANELS. *TR

#10649665 — October 24, 2014 — THE DASH HAS BECOME STICKY ALONG WITH THE OTHER PARTS MADE FROM THE SAME MATERIAL. I HAVE NOT DONE ANYTHING THAT WOUL...

#10629519 — August 30, 2014 — DASH IS MELTING CAUSING A GLARE MAKING IT HARD TO SEE. I WAS VERY UPSET WHEN I PURCHASED MY LEXUS IS350 AND SAW THE D...

#10620737 — August 7, 2014 — I AM ABSOLUTELY DISAPPOINTED THAT AFTER SEVEN YEARS THE DASHBOARD AND DOOR PANELS OF MY IS350 HAVE MELTED! THESE PART...

#10617821 — July 31, 2014 — MY INTERIOR IS MELTED AND HAS STAINED AND RUINED NEW EXPENSIVE CLOTHING . ITS ALSO REFLECTING SUN FROM DASHBOARD TO...

Recent Complaints for the 2007 LEXUS IS 350

#11510671 — STRUCTURE:INTERIOR PANELS:DASHBOARD — March 7, 2023 — The contact owns a 2007 Lexus IS350. The contact stated that the dashboard was melting and becoming sticky. The failu...

#11437165 — ENGINE — October 18, 2021 — The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA C...

#11437165 — POWER TRAIN — October 18, 2021 — The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA C...

#11399298 — STRUCTURE:INTERIOR PANELS:DASHBOARD — March 5, 2021 — TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT...

#11228544 — UNKNOWN OR OTHER — June 30, 2019 — SURFACE OF DASHBOARD PLASTIC MATERIAL MELTED IN FRONT OF THE DRIVER SEAT AND BECAME SHINY, CAUSING GLARE WHICH IS BLI...