NHTSA Complaint #10564699 — 2014 FORD ESCAPE

THE CAR TAKES APPROXIMATELY 18-22 MINUTES TO ATTAIN A SAFE AND PROPER INSIDE VEHICLE TEMPERATURE. EVEN WITH A REMOTE START INSTALLED IT WILL USUALLY TWO STARTS FOR THE CAR TO REACH A TEMPERATURE THAT IS NOT DANGEROUS TO MY INFANT NEPHEW. I CAN NO LONGER PICK HIM UP WITHOUT WARMING CAR UP FOR HALF AN HOUR. I BROUGHT BACK TO FULLERTON FORD DEALERSHIP IN NJ AND WAS TOLD BY SERVICE MANAGER [XXX] THAT HE HAD THE SAME PROBLEM WITH HIS ESCAPE. HE WAS ABLE TO JUST GET ANOTHER CAR. THE AVERAGE PERSON LIKE MYSELF IS TOLD TO CONTACT FORD CORPORATE AND FILE A COMPLAINT. I ASKED IF IT WAS POSSIBLE TO GET ANOTHER FORD ESCAPE OR EDGE AD WAS TOLD BY SALES MANAGER [XXX] I WOULD LOOSE MY INITIAL DOWN PAYMENT OF 4000 DOLLARS, THEY ALSO SAID THEY WOULD NEED ANOTHER 4000 DOLLARS AND INCREASED PAYMENTS. NOTHING I CAN DO EXCEPT LEAVE CAR IN DRIVEWAY DURING WINTER AND MAKE PAYMENTS. THE SERVICE INVOICE CLEARLY STATES "NO FIX AVAILABLE". YET THEY CONTINUE TO SELL THIS VEHICLE TO GENERAL PUBLIC AND DUPE US. THE DEALERSHIPS THAT CONTINUE TO SELL THIS VEHICLE SHOULD BE BOYCOTTED AND HELD RESPONSIBLE. THEY HAVE ALSO LIED ABOUT MPG ON STICKER. THEY CLAIM IT WILL BE BETWEEN 26-32 MPG. TOTAL LIE. THEY BLAMED THE WINTER FUEL MIXTURE. I TRIED A HIGHER OCTANE AND STILL HAVE NO SUCCESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR