2018 VOLVO XC90 — Problems, Recalls & Safety Data

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N/A

Safety Rating

54

Owner Complaints

1 Crash 1 Fire

3

Recalls

ACTIVE RECALL

61

Service Bulletins

0

Investigations

Overview of the 2018 VOLVO XC90

The 2018 VOLVO XC90 has received a total of 54 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with SEAT BELTS:CRITICAL FASTENERS, ELECTRICAL SYSTEM:SOFTWARE. 61 technical service bulletins have been issued by Volvo Car USA, LLC for this model year. The most commonly reported problems involve the Electrical System (9 complaints), Unknown Or Other (7 complaints), and Service Brakes (6 complaints).

Recalls for the 2018 VOLVO XC90

NHTSA has recorded 3 recalls for the 2018 VOLVO XC90, potentially affecting up to 20,621 vehicles.

Recall 23V827000 — SEAT BELTS:CRITICAL FASTENERS

| 2,911 vehicles affected

Defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.

Consequence: An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash.

Remedy: Dealers will inspect and tighten the second-row seat belt buckle anchorage bolts, as necessary, free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall...

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Recall 21V273000 — ELECTRICAL SYSTEM:SOFTWARE

| 162 vehicles affected

Defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.

Consequence: The rear passenger may become trapped by the front seat without the ability to cancel the seat's movement, increasing the risk of injury.

Remedy: Volvo Car will notify owners, and dealers will update the rear seat control display software, free of charge. Owner notification letters were mailed July 14, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this...

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Recall 18V800000 — ELECTRICAL SYSTEM:SOFTWARE

| 17,548 vehicles affected

Defect: Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel...

Consequence: If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.

Remedy: Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.

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Owner Complaints for the 2018 VOLVO XC90

54 complaints have been filed with NHTSA for the 2018 VOLVO XC90. Below is a breakdown by vehicle component.

Most Recent Complaints

#11715235 | STRUCTURE:BODY | | N/A miles
Rear Drivers door (left) fails to latch. Volvo has an updated part for better water ingress prevention, then the part that was used to build the car. The problem is that water enters the moveable window, runs down the metal channel separation gthe fixed and moveable window, and enters the door latch mechanism. This is extremely dangerous, in that the door may appear closed, and the vehicle may allow the driver to move forward or backward, but the door is not latched and can fly open leading to death! This is an issue known by Volvo, hence the updated OEM replacement part, however they are grossly negligent in not reporting or self recalling vehicles for this issue.
#11711121 | LATCHES/LOCKS/LINKAGES:DOORS:LATCH | | N/A miles
At random times the back doors will not open, from the inside or outside…hit all the unlock buttons and will NOT open. If this is not a massive safety issue, I don’t know what is…. If we get in a wreck and our car is on fire and we cannot instantly get ourselves or our children out quickly that’s a problem… if we wreck on the freeway and we see vehicles coming at us and we cannot quickly exit. This is a problem. For a car company to not address this it is gross negligence… we own a Ford focus it’s been taken in about three times for door recalls, but we never even actually had an issue…Volvo being a luxury car company and choosing to ignore this issue at the expense of the consumer has went on too long! This hasn’t happened only once, has happened sporadically multiple times
#11691437 | POWER TRAIN | | N/A miles
My car completely locked up on the road and came to a screeching stop. This car is known for having the ERAD completely fail and it could have caused it to have a serious accident. It has also caused my car to plummet in value losing over 30k in just 3 years. Now my repairs cost nearly what it’s worth and aren’t guaranteed to actually fix it. It’s terrible. I’m so upside down n my loan due to this issue that they dealerships refuse to help on. The dealership acknowledges it is a design flaw but yet they won’t help. I have an email stating that it is a design flaw
#11688273 | POWER TRAIN | | N/A miles
On 8/20/2025, my 2018 Volvo XC90 T8 suffered catastrophic failure of the Electric Rear Axle Drive (ERAD). The vehicle suddenly developed a loud whining noise from the rear and became undriveable. This ERAD had previously been replaced under warranty at Boston Volvo Cars. On 10/28/2025, Queens Volvo inspected the vehicle and confirmed the failure was caused by improper prior service. Their technician documented that the ERAD housing was likely not properly torqued, which led to transmission fluid leaking over time, sludge buildup, and internal damage to gears and motor. The failure was sudden, confirmed by an authorized Volvo dealer, and the ERAD is no longer serviceable. This created a safety risk by causing immediate loss of propulsion and stability. If it had occurred at highway speeds, the risk of crash would have been significant. The failed component remains available for inspection.
#11676768 | ELECTRICAL SYSTEM | | N/A miles
3 weeks ago we had the transmission module fail on our vehicle while it was being driven. According to Volvo forums, this is a multi-model year, multi vehicle issue for those with sunroofs. Accrding to the dealer in our case, the seal failed, and water runs into the compartment where the transmission module is located, causing it to fail. We had it happen twice, and both times on the highway, with the engine running ragged causing it ot accelerate and then quickly decelerate. There were 3 warnings that popped up-"Gear lever locked," "transmission acceleration performance reduced," and "Parking Brake unaavialble." It happened twice and and was towed to the dealer both times, as it was not drivable-once the vehicle was parked it would no longer move out of park. The first time the diagnosis and module reset was comped by the dealer (Borton Volvo, Golden Valley, MN) and the second time, the transmission module was "dried out," and the sunroof seal was replaced, which was just under $700. It is available to be inspected if necessary. The vehicle was a hazard to others on the road while it was "acting up." Dealer was familia with the issue. No inspection was done other than by the dealer Warning lamps as outlined above

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Safety Rating for the 2018 VOLVO XC90

NHTSA has not yet tested the 2018 VOLVO XC90 in its New Car Assessment Program.

Technical Service Bulletins for the 2018 VOLVO XC90

Volvo Car USA, LLC has issued 61 technical service bulletins (TSBs) for the 2018 VOLVO XC90. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

P10263-2024-07-29 — UNKNOWN OR OTHER

Volvo Cars USA LLC on behalf of the Volvo Car Corporation, has voluntarily decided to extend warranty coverage on vehicles exhibiting functionality issues with Apple® CarPlay® for certain model year 2016-2021 XC90 vehicles. The corrective action is to download a Total Software Upgrade.

P10263 — UNKNOWN OR OTHER

Volvo Cars USA LLC on behalf of the Volvo Car Corporation, has voluntarily decided to extend warranty coverage on vehicles exhibiting functionality issues with Apple® CarPlay® for certain model year 2016-2021 XC90 vehicles.
 The corrective action is to download a Total Software Upgrade.

TJ3335890 — POWER TRAIN:AXLE ASSEMBLY

Noise Fault Tracing.

TJ3551120 — ELECTRICAL SYSTEM

Creaking noise from Steering Wheel Module (SWM)

TJ3252551 — PARKING BRAKE

DIM message ?Parking brake service required?

SMB00-015-2021-0 — ELECTRICAL SYSTEM

This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form

TJ33183.4.0-2021 — VISIBILITY

This is a Technical Journal: If a vehicle with panorama roof shows symptom of a rattling noise when opening, follow the description under Service. If the analysis shows that the rattling noise comes from the roller blind, similar to the noise in the attached file, replace the roller blind according...

TJ33617.2.1-2021 — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

This is a Technical Journal: Front seat heater, function control. If not working check the heating grid wiring.

TJ33031.5.0-2021 — EQUIPMENT ADAPTIVE/MOBILITY

This is a Technical Journal: If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not working, please follow advice for detecting key

TJ35769.1.0-2020 — ELECTRICAL SYSTEM

This is a Technical Journal: Check engine lamp and DTC - ECM P227000

Showing 10 of 61 technical service bulletins.

NHTSA Investigations for the 2018 VOLVO XC90

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the VOLVO XC90

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Other VOLVO Models

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