NHTSA Complaint #11691437 — 2018 VOLVO XC90

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11691437
Vehicle	2018 VOLVO XC90
Component	POWER TRAIN
Date of Incident	September 25, 2025
Date Filed	October 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

My car completely locked up on the road and came to a screeching stop. This car is known for having the ERAD completely fail and it could have caused it to have a serious accident. It has also caused my car to plummet in value losing over 30k in just 3 years. Now my repairs cost nearly what it’s worth and aren’t guaranteed to actually fix it. It’s terrible. I’m so upside down n my loan due to this issue that they dealerships refuse to help on. The dealership acknowledges it is a design flaw but yet they won’t help. I have an email stating that it is a design flaw

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