2013 VOLKSWAGEN EOS — Problems, Recalls & Safety Data
N/A
Safety Rating
32
Owner Complaints
4
Recalls
38
Service Bulletins
0
Investigations
Overview of the 2013 VOLKSWAGEN EOS
The 2013 VOLKSWAGEN EOS has received a total of 32 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with UNKNOWN OR OTHER, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE. 38 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Air Bags (17 complaints), Engine (3 complaints), and Air Bagsfrontaldriver Clockspringspiral Cassette (2 complaints).
Recalls for the 2013 VOLKSWAGEN EOS
NHTSA has recorded 4 recalls for the 2013 VOLKSWAGEN EOS, potentially affecting up to 1,439,283 vehicles.
Recall 18V329000 — UNKNOWN OR OTHER
| 252 vehicles affected
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
View full details →Recall 18V148000 — AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
| 363,713 vehicles affected
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall...
View full details →Recall 16V078000 — AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
| 659,493 vehicles affected
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will...
View full details →Recall 15V483000 — AIR BAGS:FRONTAL
| 415,825 vehicles affected
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This...
Consequence: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will...
View full details →Owner Complaints for the 2013 VOLKSWAGEN EOS
32 complaints have been filed with NHTSA for the 2013 VOLKSWAGEN EOS. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Air Bags | 17 | 0 | 0 | 0 | 0 |
| Engine | 3 | 0 | 0 | 0 | 0 |
| Air Bagsfrontaldriver Clockspringspiral Cassette | 2 | 0 | 0 | 0 | 0 |
| Electrical System | 2 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 2 | 0 | 0 | 0 | 0 |
| Electrical Systemhorn | 1 | 0 | 0 | 0 | 0 |
| Electrical Systemseat Heatermat | 1 | 0 | 1 | 1 | 0 |
| Power Train | 1 | 0 | 0 | 0 | 0 |
| Steering | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
| Suspensionfrontwheel Bearing | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.
The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.
I pressed the steering wheel to activate the HORN. The HORN did not work. My VW dealer (Valenti VW, Watertown, CT) after 1.5 hours determined the the spring on the steering wheel that activates the horn and possibly the airbag is broken. The spring is broken and is back ordered since 12/20/2021. VW IS ACUTELY AWARE OF THIS ISSUE AND EXTENDED THE WARRANTY TO 10 years and 100,000 miles. This is a very serious safety issue.
The contact owns a 2013 Volkswagen Eos. The contact stated that while driving, the heater inside the front passenger seat erroneously activated and malfunctioned causing the seat to burn which also caused a burn to the bottom of the front passenger seat. There was a hole on the front passenger side seat and during the incident, it burned through the passenger's undergarments and jeans causing his burn injuries. Medical treatment was not provided due to the injured passenger not being able to sit and was being treated at home. During the incident, a burning odor was present inside the vehicle. The fire department was called to the scene and the electrical wire to the seat was deactivated. The cause of the failure was not determined. A fire report was taken at the scene. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,000.
IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.
Safety Rating for the 2013 VOLKSWAGEN EOS
NHTSA has not yet tested the 2013 VOLKSWAGEN EOS in its New Car Assessment Program.
Technical Service Bulletins for the 2013 VOLKSWAGEN EOS
Volkswagen Group of America, Inc. has issued 38 technical service bulletins (TSBs) for the 2013 VOLKSWAGEN EOS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
V171901201285547 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW engine oil specifications. Update to attachments.
V691901201047914 — ELECTRICAL SYSTEM
Update to model year applicability.
V2418012045138_8 — ENGINE AND ENGINE COOLING
Update Top Tier brochure part number.
SM 91-2019 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
The part number listed in the document is to be returned.
V661803_2027119 — STRUCTURE
Updated to include additional model and model year applicability.
Edition172 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Elsa Newsletter
TT 61-09-05 — ELECTRICAL SYSTEM
Tech Tips (Fault Code 02805 ?System Interference? in Convertible Top): Fault code 02805 is a generic fault code for one top condition out of sequence
TT 61-08-05 — STRUCTURE
Tech Tips: Convertible Top Repair Tip
TT 57-10-15 — EQUIPMENT ADAPTIVE/MOBILITY
Tech Tips: Vehicles with Immobilizer with Download/Discharge? New Key Will Not Program
Edition107 — VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VW Elsa Newsletter
Showing 10 of 38 technical service bulletins.
NHTSA Investigations for the 2013 VOLKSWAGEN EOS
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the VOLKSWAGEN EOS
- 2008 VOLKSWAGEN EOS — 62 complaints
- 2009 VOLKSWAGEN EOS — 117 complaints
- 2010 VOLKSWAGEN EOS — 84 complaints
- 2011 VOLKSWAGEN EOS — 21 complaints
- 2012 VOLKSWAGEN EOS — 111 complaints
- 2013 VOLKSWAGEN EOS (current)
- 2014 VOLKSWAGEN EOS — 47 complaints
- 2015 VOLKSWAGEN EOS — 7 complaints
- 2016 VOLKSWAGEN EOS — 6 complaints
Other VOLKSWAGEN Models
- VOLKSWAGEN JETTA — 13,715 total complaints
- VOLKSWAGEN PASSAT — 10,288 total complaints
- VOLKSWAGEN BEETLE — 3,613 total complaints
- VOLKSWAGEN TIGUAN — 3,104 total complaints
- VOLKSWAGEN ATLAS — 2,635 total complaints
- VOLKSWAGEN GOLF — 1,991 total complaints
- VOLKSWAGEN GTI — 1,916 total complaints
- VOLKSWAGEN ID.4 — 1,568 total complaints