2011 VOLKSWAGEN EOS — Problems, Recalls & Safety Data

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N/A

Safety Rating

21

Owner Complaints

3 Crashes

2

Recalls

ACTIVE RECALL

18

Service Bulletins

0

Investigations

Overview of the 2011 VOLKSWAGEN EOS

The 2011 VOLKSWAGEN EOS has received a total of 21 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE, AIR BAGS:FRONTAL. 18 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Air Bags (10 complaints), Power Train (2 complaints), and Service Brakes (2 complaints).

Recalls for the 2011 VOLKSWAGEN EOS

NHTSA has recorded 2 recalls for the 2011 VOLKSWAGEN EOS, potentially affecting up to 779,538 vehicles.

Recall 18V148000 — AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

| 363,713 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall...

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Recall 15V483000 — AIR BAGS:FRONTAL

| 415,825 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This...

Consequence: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will...

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Owner Complaints for the 2011 VOLKSWAGEN EOS

21 complaints have been filed with NHTSA for the 2011 VOLKSWAGEN EOS. Below is a breakdown by vehicle component.

Most Recent Complaints

#11521427 | SERVICE BRAKES | | N/A miles
Unable to drive vehicle ABS system failure - no braking is possible. ABS warning light and loss of braking control while attempting to drive. The module part recall 45F2 does not apply to my year 2011 vehicle. Though the previous year there is a recall for the part by VW. VW representatives will not offer recall or payment for part replacement saying recall does not apply to 2011. Vehicle is at risk. VW will not assume responsibility for faulty part. The vehicle is too dangerous to drive. Consumers should be informed.
#11521427 | UNKNOWN OR OTHER | | N/A miles
Unable to drive vehicle ABS system failure - no braking is possible. ABS warning light and loss of braking control while attempting to drive. The module part recall 45F2 does not apply to my year 2011 vehicle. Though the previous year there is a recall for the part by VW. VW representatives will not offer recall or payment for part replacement saying recall does not apply to 2011. Vehicle is at risk. VW will not assume responsibility for faulty part. The vehicle is too dangerous to drive. Consumers should be informed.
My ABS/ ESC light was on and the brake light was flashing randomly. After diagnostics it appears the ABS module is intermittently not receiving power. Because of this the ABS/ESC system randomly does not work as it should. This seems to be the same issue as the 16V-913 safety recall, but my car was manufactured on July 14, 2010 which was 33 days after the June 11, 2010 cut off date.
#11445178 | SERVICE BRAKES | | N/A miles
My ABS/ ESC light was on and the brake light was flashing randomly. After diagnostics it appears the ABS module is intermittently not receiving power. Because of this the ABS/ESC system randomly does not work as it should. This seems to be the same issue as the 16V-913 safety recall, but my car was manufactured on July 14, 2010 which was 33 days after the June 11, 2010 cut off date.
#11194933 | POWER TRAIN | | 76,000 miles
I WAS DRIVING OUT OF TOWN AT APPROXIMATELY 50 MPH WHEN MY CAR SUDDENLY SLOWED TO APPROXIMATELY 20 MPH. I COULD NOT GET THE VEHICLE TO GO ABOVE 20 MPH. I PULLED IT OFF OF THE ROAD AND TURNED THE CAR OFF. I RESTARTED AND AGAIN IT WOULD NOT GET PAST 20 MPH. WHEN I SWITCHED THE CAR TO MANUAL MODE IT WOULD NOT GO PAST 2ND GEAR. AFTER A FEW HOURS OF SITTING THE CAR WORKED PROPERLY. I CONTACTED A DEALERSHIP IN THE AREA I WAS TRAVELING AND THEY SAID IT SOUNDED LIKE THE CAR WAS GOING INTO "LIMP MODE" AND THAT VW HAD HAD TONS OF COMPLAINTS ABOUT THAT OVER THE LAST SEVERAL YEARS. I DROVE THE CAR HOME. SEVEN DAYS LATER, THE EXACT THING HAPPENED AND I CONTACTED MY LOCAL DEALERSHIP ABOUT THE PROBLEM WHO INFORMED ME "THEY HAD NOT HAD ANY TYPE OF COMPLAINT SIMILAR TO WHAT I WAS DESCRIBING". THEY DID HOWEVER CONDUCT A SAFETY RECALL ON MY VEHICLE. I TOOK MY CAR TO ANOTHER MECHANIC BECAUSE MY CONCERN IS DRIVING ON THE INTERSTATE AND HAVING THE CAR ABRUPTLY SLOWING DOWN AND BEING STRUCK FROM BEHIND OR IF I AM TURNING, NOT BEING ABLE TO COMPLETE MY TURN BEFORE SOMEONE STRIKES ME FROM THE SIDE. THAT MECHANIC ALSO SAW WHAT I WAS EXPLAINING AND SAID THAT THE DEALERSHIP NEEDED TO FIX IT BECAUSE IT SHOULD BE COVERED UNDER A WARRANTY. IT DID THE SAME THING AS I WAS LEAVING THE SHOP SO I HAD IT TOWED TO MY LOCAL VW DEALERSHIP. AFTER DRIVING THE CAR SEVERAL DAYS THE MECHANIC AT THE DEALERSHIP FOUND THE PROBLEM AND SAID THAT THE DSG TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. WHEN I ASKED ABOUT A WARRANTY, THEY SAID I WAS NOT COVERED, HOWEVER IN THE LAST 10 YEARS THERE WERE OVER 53,000 VWS AND AUDIS THAT HAD THE SAME PROBLEM AND HAD A RECALL. I DON'T UNDERSTAND IF THIS IS HAVING THE SAME PROBLEM, WHY MINE IS NOT COVERED.

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Safety Rating for the 2011 VOLKSWAGEN EOS

NHTSA has not yet tested the 2011 VOLKSWAGEN EOS in its New Car Assessment Program.

Technical Service Bulletins for the 2011 VOLKSWAGEN EOS

Volkswagen Group of America, Inc. has issued 18 technical service bulletins (TSBs) for the 2011 VOLKSWAGEN EOS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

TT 011504 — ELECTRICAL SYSTEM:SOFTWARE

Seach tips to assist in finding DTC information

V401601 2043146 — SUSPENSION:REAR:SHOCK ABSORBER

Technical Bulletin about a customer concern stating that customer observed one or more of the shocks/struts appearing to have an oil leak. Document contains examples of Strut or Shock Absorber Leak Assessments

Engine Oil Capac — UNKNOWN OR OTHER

VW Engine Oil Capacities.

TT 61-07-12 — EQUIPMENT ADAPTIVE/MOBILITY

Tech Tips: Acceptable Conditions Concerning Water Leaks

TT 45-11-01 — AIR BAGS

Tech Tips: Covers concerns with Both the Anti-lock Brake (ABS) and Airbag systems working together

TT 00-14-03 — ELECTRICAL SYSTEM:SOFTWARE

Tech Tips (SVM Update Instructions): This document informs when performing SVM updates, the scan tool should be hardwired to the vehicle and the Bluetooth physically turned off. A hard wired internet connection is also recommended.

V241403 2038161 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

Technical Bulletin (Intake Manifold Faults Stored in ECM Fault Memory issues): This document informs of a failure of Intake manifold causing fault codes to be stored in the ECM. The production solution improved intake manifold design. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the...

TT 87-14-01 — EQUIPMENT:APPLIANCE:AIR CONDITIONER

Tech Tips (AC Compressor Replacement, Refrigerant Circuit Flushing Requirement): This document informs when replacing the Air Conditioning compressor it is necessary to flush the entire system to remove all the PAG oil. Replacement AC compressors come with a full charge of oil. Any time another compressor is installed with a...

TT571206 — EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

The alarm siren may activate immediately after opening the door, after unlocking using the physical key. A delay time of 15 seconds can be utilized to prevent this action as per the owner?s manual instruction.

V301303 2028714 — POWER TRAIN

Technical Bulletin (Implausible Transmission Shift Sequence Stored in the Transmission Control Module): Debris in the clutch assembly causing too much drag torque from the multiple clutch. DTC as described may cause shifting concerns and/or a lack of mobility upon initial startup. The production solution to this issue was an updated...

Showing 10 of 18 technical service bulletins.

NHTSA Investigations for the 2011 VOLKSWAGEN EOS

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the VOLKSWAGEN EOS

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Other VOLKSWAGEN Models

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