2011 JAGUAR XJ — Problems, Recalls & Safety Data

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N/A

Safety Rating

27

Owner Complaints

7 Crashes

3

Recalls

ACTIVE RECALL

60

Service Bulletins

0

Investigations

Overview of the 2011 JAGUAR XJ

The 2011 JAGUAR XJ has received a total of 27 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE, AIR BAGS:FRONTAL, AIR BAGS. 60 technical service bulletins have been issued by Jaguar Land Rover North America, LLC for this model year. The most commonly reported problems involve the Engine (6 complaints), Electrical System (5 complaints), and Air Bags (3 complaints).

Recalls for the 2011 JAGUAR XJ

NHTSA has recorded 4 recalls for the 2011 JAGUAR XJ, potentially affecting up to 11,425 vehicles.

Recall 20V557000 — AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

| 12 vehicles affected

Defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 and 2017 XJ vehicles. The Restraint Control Module (RCM) software may cause the frontal air bags to deploy improperly in the event of a frontal impact crash.

Consequence: Failure of the air bags to deploy properly increases the risk of injury in a crash.

Remedy: Jaguar will notify owners, and dealers will update the RCM software, free of charge. The recall began October 7, 2020. Owners may contact Jaguar customer service at 1-800-369-1000. Jaguar's number for this recall is H294.

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Recall 20V557000 — AIR BAGS:FRONTAL

| 12 vehicles affected

Defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 and 2017 XJ vehicles. The Restraint Control Module (RCM) software may cause the frontal air bags to deploy improperly in the event of a frontal impact crash.

Consequence: Failure of the air bags to deploy properly increases the risk of injury in a crash.

Remedy: Jaguar will notify owners, and dealers will update the RCM software, free of charge. The recall began October 7, 2020. Owners may contact Jaguar customer service at 1-800-369-1000. Jaguar's number for this recall is H294.

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Recall 17V394000 — AIR BAGS

| 4,926 vehicles affected

Defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 XJ vehicles. If, while servicing the vehicle, the vehicle does not successfully receive an update to the Restraint Control Module (RCM) software, the default air bag calibration settings may be incorrect.

Consequence: In the event of a crash, the incorrect calibration may not activate the air bag deployment as intended, increasing the risk of injury.

Remedy: Jaguar will notify owners, and dealers will update the RCM with the latest software, free of charge. The recall began on August 15, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H034.

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Recall 10V578000 — VISIBILITY:WINDSHIELD WIPER/WASHER

| 6,475 vehicles affected

Defect: JAGUAR IS RECALLING CERTAIN MODEL YEAR 2010-2011 XJ VEHICLES MANUFACTURED FROM JULY 28, 2009, THROUGH NOVEMBER 3, 2010. THE FRONT WIPER ARMS TO SPINDLE FIXINGS WERE NOT TORQUED TO SPECIFICATION DURING MANUFACTURING. AS A RESULT, THE SECURING NUTS COULD FAIL TO PERFORM AS INTENDED, RESULTING IN A LOSS OF WIPER ARM SYNCHRONIZATION AND A CLASH OF THE WIPER ARMS.

Consequence: IF THE WIPER ARMS LOSE SYNCHRONIZATION AND CLASH, THEY COULD DETACH FROM THE VEHICLE, REDUCING A DRIVER'S VISIBILITY AND INCREASING THE RISK OF CRASH.

Remedy: DEALERS WILL ENSURE THE WIPER ARMS ARE FITTED SECURELY ONTO THE SPINDLE AND THE SECURING NUTS WILL BE TIGHTENED TO THE CORRECT TORQUE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR...

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Owner Complaints for the 2011 JAGUAR XJ

27 complaints have been filed with NHTSA for the 2011 JAGUAR XJ. Below is a breakdown by vehicle component.

Most Recent Complaints

#11653491 | FUEL SYSTEM, GASOLINE | | 90,000 miles
The contact owns a 2011 Jaguar XJ. The contact stated that while driving at undisclosed speeds, there was a fuel-burning odor coming from the vehicle. The contact had to roll down the windows while driving due to the odor. The contact stated that when the vehicle was refueled at the gas station, the odor of gasoline was very strong. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
#11645150 | ENGINE | | 88,000 miles
The contact owns a 2011 Jaguar XJ. The contact stated while driving 75 MPH, the vehicle began to decelerate independently, prompting the contact to pull over to the shoulder of the roadway to have the vehicle towed. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.
#11645156 | ENGINE | | 134,000 miles
The contact owned a 2011 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle decelerated independently. The contact pulled over to the shoulder of the roadway and had the vehicle towed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.
#11609382 | AIR BAGS | | 75,000 miles Crash 1 Injury
The contact's husband owned a 2011 Jaguar XJ. The contact stated that while her husband was attempting to park in a parking space and the brake pedal depressed, the vehicle independently accelerated. The contact attempted to decrease the vehicle's speed by going over a bump however the vehicle continued to independently accelerate. The brake pedal was depressed to the floorboard and then lifted his foot off the brake pedal resulting in a crash with a median. It was unknown if any warning lights were illuminated since the events occurred rapidly. The front air bag partially deployed upon impact. The contact's husband was taken to the hospital by an ambulance where he was treated for both a neck sprain and a back sprain. A police report was filed. The vehicle was towed to an independent tow yard and was later determined to be a total loss. Upon investigation, the contact discovered NHTSA Campaign Number: 20V557000(Air Bags) which was linked to the failure. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
#11609382 | ELECTRICAL SYSTEM | | 75,000 miles Crash 1 Injury
The contact's husband owned a 2011 Jaguar XJ. The contact stated that while her husband was attempting to park in a parking space and the brake pedal depressed, the vehicle independently accelerated. The contact attempted to decrease the vehicle's speed by going over a bump however the vehicle continued to independently accelerate. The brake pedal was depressed to the floorboard and then lifted his foot off the brake pedal resulting in a crash with a median. It was unknown if any warning lights were illuminated since the events occurred rapidly. The front air bag partially deployed upon impact. The contact's husband was taken to the hospital by an ambulance where he was treated for both a neck sprain and a back sprain. A police report was filed. The vehicle was towed to an independent tow yard and was later determined to be a total loss. Upon investigation, the contact discovered NHTSA Campaign Number: 20V557000(Air Bags) which was linked to the failure. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

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Safety Rating for the 2011 JAGUAR XJ

NHTSA has not yet tested the 2011 JAGUAR XJ in its New Car Assessment Program.

Technical Service Bulletins for the 2011 JAGUAR XJ

Jaguar Land Rover North America, LLC has issued 60 technical service bulletins (TSBs) for the 2011 JAGUAR XJ. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

SSM74304 — EQUIPMENT:ELECTRICAL

After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work

SSM74048 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.

SSM74060 — ELECTRICAL SYSTEM

Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.

SSM73798 — ELECTRICAL SYSTEM

Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.

SSM73798 — ELECTRICAL SYSTEM:SOFTWARE

Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.

SSM73700 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made...

SSM73384 — POWER TRAIN

Issue: Rear differential oil leak evident from the pinion seal.

JTB00303NAS2 — EQUIPMENT

"SITUATION: A RHYTHMIC 'BLIP' NOISE MAY BE HEARD FROM THE FRONT DOOR MID-RANGE SPEAKERS. THE NOISE MAY OCCUR AFTER THE VEHICLE HAS BEEN SHUT DOWN FOR A NUMBER OF MINUTES AND IS THEN WOKEN UP UPON ENTRY TO THE VEHICLE. CAUSE: UNDER CERTAIN CONDITIONS, THE INSTRUMENT CLUSTER MAY MOMENTARILY RESET....

SSM-67917 — SEATS

"ISSUE INCORRECTLY CONFIGURED SEAT MODULES CAN CAUSE INCORRECT FUNCTIONING OF THE SEAT, OR BATTERY DRAIN ISSUES. THE VEHICLE SEAT MEMORY MODULE LOGS U1A4C 00, “BUILD END OF LINE MODE ACTIVE” CAUSE THE SEAT MODULE HAS BEEN INCORRECTLY CONFIGURED TO THE VEHICLE."

SSM72875 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING

Showing 10 of 60 technical service bulletins.

NHTSA Investigations for the 2011 JAGUAR XJ

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the JAGUAR XJ

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Other JAGUAR Models

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