2022 FORD MUSTANG MACH E Electrical System Problems

File against: Ford Motor Company Vehicle: 2022 Ford Mustang Mach-E VIN: [XXX] Safety Complaint While driving, the vehicle unexpectedly slowed down, lost power, and became inoperable, creating a serious safety hazard. I was able to pull over safely, but the sudden loss of motive power occurred during active roadway conditions. Dealer diagnosis identified a wiring harness connector failure affecting communication between vehicle control modules. After the repair, the same issue reoccurred within one to two days, again causing loss of power. The vehicle is currently back at the dealership, and the underlying defect has not yet been permanently resolved. This recurring electrical failure represents a loss-of-motive-power safety risk that may indicate a broader wiring harness defect affecting vehicle reliability and safety. Thanks and Regards INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car gave an error in the middle of the trip and displayed 'Stop Safely Now'. Will not start and run after this warning. The extended battery was fully charged before the trip and after 100 miles of driving it showed this message with 54% battery left.

On Tuesday, [XXX], between approximately [XXX] and [XXX] PM EST, I parked my Mustang Mach-E, powered the vehicle off, and exited the car with my wife and child. After unloading groceries and sports equipment, I retrieved the Level 2 charger from the front of my garage and plugged it into the vehicle. I waited for the blue indicator lights to turn solid and blink, confirming charging had started, which typically takes about one minute. I believe the vehicle had been parked and powered off for approximately 10 minutes when I entered the house. Shortly thereafter, I heard an unusual clicking noise and observed the charging cable strike the side of the garage door opening. The vehicle had rolled backward approximately six feet, twisting and pulling the Level 2 charging unit off the joist it was mounted to and damaging the vehicle’s front charging port as the cable stopped the vehicle...

Passenger front door stopped opening from the outside. there is no power going to the door at all. There are alert codes appearing on the dashboard "passenger door ajar" "door fault. service required" I have taken it to Ford multiple times over the last 1 year, starting Dec 2024, for a fix and they are unable to find a solution. they attempted replacing physical parts with no success. There were no warning signs before this happened. One day i went to close my front passenger door and it would not open back up. This presented as a safety risk to me when I was being followed by a stranger, with my infant with me. I got in the car and pressed the lock button, but the stranger was still able to open my door. luckily I was able to drive away fast enough. however. because the door was seen as...

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The messages "Stop Safely Now", "Service Advancetrac", "Overdrive Off", and "Pre-Collision Indicator Off" were displayed. The contact pulled over and parked the vehicle. The vehicle failed to restart, and the 12-volt battery was drained. The vehicle was towed to the residence. The vehicle was later towed to the dealer, who determined that the high-voltage battery contactor needed to be replaced. The dealer performed the recall repair under NHTSA Campaign Number: 22V412000 (Electrical System); however, the failure persisted. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure, and two cases were filed. The failure mileage was 104,442.

My wife was driving on the parkway when her Mustang Mach-E started flashing multiple warning messages on the HUD. The vehicle suddenly died with no power. She was in a center lane of traffic in a 6-lane section. The vehicle did not let her put the car into neutral to push it out of the way. When they tried to get back into the car they found that it would not open and after she and the police officer who stopped searched Google and YouTube, they learned that there is no way to manually open the vehicle with no power. This was confirmed by the dealership.

The recall has no estimated repair date: the initial notification was June 16th. This has passed a reasonable amount of time, with no repair but a "we think we might fix it around the 3rd quarter of 2025" - definitely not satisfying the law. Tesla already had one death from entrapment post accident: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to exit the vehicle, the doors automatically locked independently. The contact called AAA o assist with unlocking the vehicle to be able to exit the vehicle. The dealer was contacted and confirmed that there was no fix yet available. The manufacturer was made aware of the failure and sent AAA to assist the contact. The failure mileage was unknown. VIN tool confirms parts not available.

Vehicle Information: •Make: Ford •Model: Mach-E •Model Year: 2022 •Vehicle Type: Electric SUV •VIN: [XXX] •Mileage at time of incident: 31114 •Purchased in: California Incident Date: [XXX] Location: Laguna Niguel, CA Injury: Yes Crash: Yes Fire: No Airbags Deployed: No Police Report Filed: Yes Description of Complaint: On or around [XXX], I was driving my 2022 Ford Mach-E when the steering wheel suddenly locked and the braking system failed completely. I lost all control of the vehicle and was unable to slow or steer the car, leading to a crash. Despite the severity of the incident, the airbags did not deploy. At the time, I did not have obvious injuries, but shortly afterward, I began to experience severe pain and physical impairment, including an inability to stand or walk without difficulty. These symptoms have worsened and are now impacting my daily life. The vehicle is now completely inoperable and appears...

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that the rear driver's side door and passenger's side doors failed to open intermittently. The vehicle was taken to an unknown dealer, where the failure could not be duplicated. The contact later became aware that the VIN was included in NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact that the VIN was not included in the recall; however, the VIN tool confirmed that the VIN was included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 25,000....

My 2022 Ford Mustang Mach-E has experienced a complete failure of the front passenger door latch. The electronic latch (e-latch) button does not light up or respond, and the door remains fully open and cannot be latched or secured. This occurred without any damage or external cause. I’ve been informed that this issue requires full latch replacement at my expense, totaling over $760. I’m also aware of a pending recall (25S65) related to 12V discharge and door latch functionality, but I’ve been told my vehicle is not currently covered — even though the symptoms appear directly related. This is a safety-critical failure because the door cannot be secured while driving, creating a serious risk of passenger ejection in motion. This issue appears to be common among early Mach-E models and should be formally investigated.

The contact owns a 2022 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and advised the contact that the part to do the recall might be available by the end of 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was driving my car like normal when a handful of warning signs popped up on the front screen and the brakes went out. I could only stop by pushing on the pedal with all my force, and it eventually slowed the car to a stop, but took an incredibly long distance to do so. A handful of warning lights popped on the screen when this happened: -Power train malfunction/reduced power - antilock brake fault - pre collision assist not available - hill start assist warning

- What component or system failed or malfunctioned, and is it available for inspection upon request? According to the technician, there was a 12-volt battery in the beginning, but after staying in the shop for three days, they found that it was HVBJB, also known as the bussed electrical center (BEC). The car was recalled last July and was in the shop for about a month for HVBJB, also known as the bussed electrical center (BEC). The shop had already replaced the part last year. - How was your safety or the safety of others put at risk? The car suddenly stopped and lost battery power when I was driving on [XXX] going to [XXX]. Las Vegas, Nevada. The car turned off, and there was an error message on the screen. I could not move the car anymore. "When the car suddenly stopped, my wife and I felt like we...

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Ford knowingly sold unsafe vehicles. NHTSA caught them and forced a recall on the High Voltage Junction Box (they are still failing, so you may want to look into this). But what they have hidden from you and all of it's customers that they suckered in buying their defective product, is that the front motors, have undersized wiring, which could cause a fire . They have attempted to hide this from the public, by limiting the power of the car to 5 seconds of full power and then dramatically decreases the power after that. The sold the cars to consumers without revealing that fact, so folks bought the performance "GT" versions and yet they are neutered. It's only a matter of time, where those tiny wires in the front motors give up and start causing fires. It's time for the government to stand up for he consumer here. I've brought...

My car lunges forward randomly. I have called ford and went to ford several times.

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while attempting to enter the vehicle, the key fob was not working as needed. The contact attempted to use the key, and then attempted to use the emergency front trunk access panel to access the 12-V battery. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the 12-V battery and several electrical modules needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

I was driving on the freeway when out of nowhere the vehicle alerted me to "Stop safely now". I no longer had any power and could not accelerate. I was doing 70 MPG in the middle lane and had to switch to the right lane, then to the shoulder of a busy interstate. This was extremely dangerous as I was losing speed quickly, and luckily had no one to my right side. If there was traffic I would have been at risk with anyone to my right also at risk. Once I was on the shoulder I tried to restart the vehicle with no success, eventually it just completely lost all power. This vehicle is full electric and had 76% charge at the time of the incident with 23,642 miles. I am very dissatisfied with how unreliable this vehicle was by just turning off in the middle of the road....

After plugging my Mach-E into a Blink Charger at Sheehy Ford in Ashland, VA my vehicle became disabled and will not go into propulsion mode. The car is now 98% charged but will not come out of Park. The dealership blames a NHTSA stop work order on a software update that in their words would resolve the issue.

- What component or system failed or malfunctioned, and is it available for inspection upon request? According to Ford Service, this is confirmed to be a High Voltage Battery Junction Box failure (HVBJB). The part is pending replacement currently at Central Ford, CA. While Ford issue recall (23S56) to replace all HVBJBs in Extended Range and GT model '21 and '22 vehicles built before May 24, 2022, my car was built after the date. - How was your safety or the safety of others put at risk? The failure of HVBJB directly leads to the lose of power suddenly when driving on the highway. I was cruising on california state highway CA-110 while the car pops up "stop safely now" on the instrument cluster. I lost all power for acceleration and relies purely on 12V battery to power the accesories. There was no emergency lane near the location of the...

Post HVBJB recall, one-pedal drive randomly disengages. Operators of electric cars vehicles use one pedal driving to slow down the vehicle and brake. When that system of braking randomly fails, it is incredibly unsafe. Ford is aware of this problem and it's connection to the earlier recall. I can provide additional documentation if necessary. Ford recognizes issue but has not fix.

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while reversing(R) at approximately 2 MPH, the back-up camera image froze and then went black. The contact stated that the "Parking Assist" warning light illuminated and then a random game launched on the screen. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.

Car suddenly lost all power and flashed multiple warnings. Steering also became disabled. This was moving at a low speed through a school zone so it did not cause an accident. After several restart attempts the car moved again but quickly same issue occurred. Car was towed to Ford. Still waiting for diagnostic.

There is a RECALL #23V687 about the high voltage battery main contacts that FORD has been unable to remedy. I'd like to make this complaint so it can get fixed ASAP. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

"stop safely now vehicle" frozen would not start or stop unable to place into any gear. Eventually the vehicle returned to normal Ford is denying problem with high voltage junction box but this is the same problem with other Mache

The contact owns a 2022 Ford Mach-E. The contact stated that while driving at approximately 60 MPH the steering and braking systems suddenly malfunctioned causing the driver to lose control of the vehicle. The driver was unable to steer the vehicle and when pressing the brake pedal the vehicle did not stop. The driver lost control of the vehicle drove off the road and down a ravine and crashed into a concrete embankment. During the crash neither front air bags deployed. The front passenger sustained a fractured sternum and was transported from the scene to the hospital. The driver of the vehicle sustained a concussion which later required medical attention. A police report was taken at the scene and the vehicle was towed away. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure. The contact indicated that the vehicle was...

There is an issue with the vehicle displaying the speed when operating. I have experienced this issue randomly over the past year. The speed is typically displayed on the information cluster screen above the steering wheel. I have photo and video of the issue but the Upload File button is not working on your website. The only resolution so far has been to restart the vehicle. It does not appear that this can be resolved while the vehicle is ON.

Car got a stop safely now error and stopped working. I had to call a tow truck and have it sent to a dealership.

Waiting for traffic to move in a busy street. Lights went up pedestrian sounder fault stop safely now and the vehicle wouldnt move. I was panicking my life is in danger im stuck between opposite traffic. So I put on the hazard lights and call two tow trucks and called 911. Next day high voltage warning and powertrain malfunction lights went up service now. I setup first available service which is in one week. Called ford said its okay to drive while waiting for the service. 12/14, warning lights disappeared in the morning but in the afternoon same thing happen lights went up pedestrian sounder fault stop safely now and it just stopped again in the middle of a busy street. I checked recall site there was no recall for this specific vehicle concerning this but others were recalled

Ford is aware of these issues and I can't believe they are ignoring them and making me pray through them. My vehicle, since I purchased it, has had issues with the adaptive cruise, the accident avoidance gets disabled, lane assist stops working, and the final thing is that it registers that the camera is not working and must be serviced. the last thing that happened is that the car shut down its self driving in the middle of taking a turn on the highway and proceeded to drive me off the road. There was no braking or anything, when I reacted to stop it, I barely missed the guard rail and the car fought me to even turn the wheel. This has been documented with multiple dealerships. All of them have dealt with Ford's technicians remotely and have all failed at fixing my issues. Before it everything stopped working again,...

While driving on Route 1 and attempting to pass another motorist, a flashing red "STOP SAFELY NOW" lit on my dashboard, along with multiple warnings of a "powertrain failure". Thankfully I was near my house and was able to get home. But the FordPass App is saying that I had a high-voltage power malfunction and will need to tow the car to my local dealership. Now I am being told that the high-voltage junction box has failed and needs to be replaced (consistent with Ford Recall notice 23S56). Unfortunately, Ford hasn't produced a replacement part, and after speaking with multiple dealerships, I have been told that an updated replacement part may not be available until Q1 2024 (Or between 6-18 weeks from now). Those of us who purchased these vehicles now have $65K+ paperweights. Ford should buy back these cars, fix them, then resell them through local dealerships. Please help...

I have a 2022 Mustang Mach E GT Performance edition. I purchased it new and am the first owner. The build date is September 2022 and I received a notification in the Ford Pass Mobile phone application saying: - High Voltage Battery Warning - Powertrain Malfunction / Reduced Power This is a known issue for build dates before May 2022, so my car should've not been affected, but it is. I've scheduled a service appointment for further diagnostics with the authorized service center where I purchased the car.

On November 18, 2022 my vehicle's High Voltage Battery Junction Box (HVBJB) failed. Ford replaced this part with an "upgraded" version of this part and I received my car back on November 28th. Shortly thereafter, the NHTSA issued a recall, the solution for which was a software update that my car received. On October 10, 2023 my vehicle's HVBJB failed once again (the newer upgraded part). Coincidentally, while my car was in the shop, the NHTSA issued a second recall for this issue, indicating that Ford would be recalling the physical HVBJB. Shortly after this recall, my recall was marked as complete because I received the upgraded version of the part once again. Ford's upgraded part that is a solution to this issue has been issued in many Mach-e cars and is the standard for late '22 models and '23 models; however, in addition to my own HVBJB failing, I...

On this vehicle, it looks like I may have some arcing on the pins on my car where the charging port hooks up. This car has burnt up two charging cables. What I would like Nhsta to ask Ford is nowhere in this customer satisfaction program does it say they will replace the burnt pins on anyone's cars if they have them. Also, I do not see any recall for this issue as every single mach e that has any chance of having burning pins in their charging port should be inspected. I have received this letter on my 2022 mach e and 2023 one and I will make a complaint for both. There should not only be a recall opened up on this to properly inspect every single charging port for any kind of arching as any kind of arching may have caused damage not only to the pins...

The HVJB failed once again, disabling my car. This is the second HVJB I’ve had since purchasing the car April 18,2022. The car goes into a limp mode making it unsafe for highway use.

This is the second time in 2 months that I’ve received a High Voltage Warning and Powertrain fault on my MME ‘22. This was suppose to have been fixed by a recall completed prior to my build date. I have been driving normal speeds on side streets when this happens.

The high voltage battery junction box failed on my car at 9500 miles, and now again at 19200 miles. Failure prevents the car from running properly, or at all. The dealership is reporting that Ford has not developed an updated replacement part, and is only replacing with the same part that the vehicle left the factory with.

Vehicle experienced the recalled HVBJB failure around November 21, 2022 at 13,000 miles. The failed device was replaced. Around July 12, 2023 at 23,000 miles, the replaced HVBJB device failed again and was once again replaced. It seems that the replacement device does not resolve the issue. Both times, the vehicle was traveling on the highway and the vehicle performance was instantly restricted causing a dangerous situation where I had to immediately move over to the right lane without any acceleration power to navigate around large trucks.

I am going to try to explain this as best as I can. Ford has faulty charging cables that they know about and have not recalled voluntarily. This I have an issue with because it is causing the battery on my car to overheat and put it at a potential risk of catastrophic thermal runaway incident. I have had two charging cables go bad on my car. I just got my car back today and I noticed the new cable has a new part number on it as well as different types of wiring marked on the outer portion of the top cable. This is the gauge of wiring that is being used to plug into the outlet of my home to the actual charging conversion. Look at the old and new cable pictures and notice the white markings on these cables the gauge or wiring is different. Now the...

Suffered a “ stop safely now” error message. The battery warning light came on. Vehicle was parked at the time and suffered this error which wouldn’t let me start or shift into gear. I already had the HVJB replaced last year, September 2022.

While driving the vehicle in the highway the service/malfunction indicator light (MIL, wrench symbol) turned on and the vehicle dramatically lost propulsion power limiting my acceleration/speed. I opened the Ford Pass App on my phone and the following messages were shown regarding the issue: "High-Voltage Battery Warning and Powertrain Malfunction/Reduce Power". The message in the app also indicated to contact the dealer immediately. I would estimate that max acceleration was instantly reduced over 30%, causing a great concern while cruising at highway speeds. Previous to the date of this incident, the warning/check engine light never turned on. I made the next exit to use secondary roads as a precautionary measure since the max acceleration was limited. I am very active in various Mach-E forums, and this is a well-known issue for Ford. These messages are the ones related to a potential design problem with the High Voltage Battery Junction Box...

So I have had 2 240v Ford charging cables go bad with a solid amber light on it and a pulsating blue light in the middle and no red light. This means according to the chart I saw online that the charging is reduced because it's overheating. So I drove it around on August 29th,2023 with a high temperature outside of 105 degrees F that day. The low I believe in Murrieta, CA that night was 70 degrees F. Since it's charging in the garage, you have to account for an extra 10-18 degrees F of heat since most garages are not air-conditioned. This coupled with the high voltage battery connector failure recall that is also currently being investigated leaves me to believe the battery itself may be overheating causing the high voltage battery connector to weld itself shut and 240v Ford charging cables to fry. With both of these...

HVBJB failed on 2/1/23. We received the stop safely now alert and the vehicle would not start. Luckily not while driving, but leaving myself and daughter stranded at night. This is a known issue and there is a recall software patch available through Ford for the issue. It had been completed prior to this event. The software update Ford offers isn’t sufficient to solve the problem.

Upon startup and without warning, the sound system emitted a very startling ear-piercing noise followed by very loud static which did not stop when radio was turned off. It finally stopped when I turned the car off but static started up again each time it was turned on. An hour later when the car was turned on it did not occur. It was so loud that the car was undrivable not to mention how startling it was at the onset. I actually jumped out of the car when it happened. I’ve scheduled a service visit for next week.

I bought a 2022 mustang Mach e. Which was supposedly fixed at the factory in regards to the HVBJB issue. However, in mid 2023, my vehicle suffered a limp mode/warning about reduced power while on the interstate, was limited to about 60mph with very poor acceleration. Was diagnosed by ford tech as a failure of the recalled part and required HVBJB and BECM replacement, similar to 22V-412 recall. I think this should be added to RQ23004 investigation, as these vehicles had both the new hardware and software and were supposed to be “fixed”.

Was driving home, and all of a sudden I got a "Service Vehicle Soon" on the screen. and Got the following errors on FordPass App: 1- Powertrain Malfunction / Reduced Power 2- High-Voltage Battery Warning The time was around 8:30pm, the weather wasn't too hot not too cold. Was driving around 50 mph IIRC.

After charging for the first time at a DC fast charge station to 80%, I resumed my trip and drove about 3 miles to merge onto the expressway, my screen panel said "safely stop now", with a turtle logo and battery icon coming on. my car then came to a complete stop within a few seconds in the middle of the on-ramp leaving me stranded. I repeatedly tried to turn the car on and off to see if i could get it to accelerate again but to no avail. I was stuck in the middle of the merge lane where my car would not move. After trying several attempts to rebooting, locking, turning off the car completely for 10-30 minutes, nothing worked. Although the accessory power said it was active there was no AC. After a couple of hours of waiting for a tow truck that would actually work with...

Car went into deep sleep mode after 12 volt battery malfunctioned. Car was completely disabled although it was fully charged. Ford dealership I took to had no knowledge of this ever happening, had no knowledge of vehicle having a 12 v battery, and claimed to of baver heard of any vehicle going into deep sleep mode.

As I was driving to merge onto the freeway my screen panel said “safely stop now”, with a turtle logo and battery icon coming on. my car then came to a complete stop within a few seconds in the middle of the on-ramp leaving me stranded. I repeatedly tried to turn the car on and off to see if i could get it to accelerate again but to no avail. I had no time to pull my car over since it died immediately. I had enough charge on my battery and am not sure what could have caused this. I’ve seen that mustang Mach e’s have had previous recalls with a component overheating and am not sure if this may be the reason. After about 15 minutes I attempted to turn my car on again and it started with none of the same messages appearing. This is very unsettling as...