NHTSA Complaint #11525550 — 2022 FORD MUSTANG MACH E
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11525550 |
| Vehicle | 2022 FORD MUSTANG MACH E |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
After charging for the first time at a DC fast charge station to 80%, I resumed my trip and drove about 3 miles to merge onto the expressway, my screen panel said "safely stop now", with a turtle logo and battery icon coming on. my car then came to a complete stop within a few seconds in the middle of the on-ramp leaving me stranded. I repeatedly tried to turn the car on and off to see if i could get it to accelerate again but to no avail. I was stuck in the middle of the merge lane where my car would not move. After trying several attempts to rebooting, locking, turning off the car completely for 10-30 minutes, nothing worked. Although the accessory power said it was active there was no AC. After a couple of hours of waiting for a tow truck that would actually work with an EV, I locked the car again and tried to start. There were no warning lights so I tried to go to get off the expressway. After 3 miles at 70mph, the same warning lights came on and the car started to decelerate and then stopped. Luckily I was able to get over to the side of the interstate. After still waiting on tow truck for another 2 hours, lights inside the car started blinking, a loud banging sound started coming from the car and then nothing would work. Screens were black, doors were locked, windows wouldn’t roll up. No accessory power at all. It was 95° in Florida sun and I was completely stuck in the middle of nowhere at the mercy of any tow truck that would come help. It took 6 hours to get someone to come. He jumped the 12V battery and the car turned on and we loaded it onto the flatbed and took it to the dealership. Waiting now to see what is happening.
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