NHTSA Complaint #11585336 — 2022 FORD MUSTANG MACH E

FUEL/PROPULSION SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11585336
Vehicle 2022 FORD MUSTANG MACH E
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

- What component or system failed or malfunctioned, and is it available for inspection upon request? According to Ford Service, this is confirmed to be a High Voltage Battery Junction Box failure (HVBJB). The part is pending replacement currently at Central Ford, CA. While Ford issue recall (23S56) to replace all HVBJBs in Extended Range and GT model '21 and '22 vehicles built before May 24, 2022, my car was built after the date. - How was your safety or the safety of others put at risk? The failure of HVBJB directly leads to the lose of power suddenly when driving on the highway. I was cruising on california state highway CA-110 while the car pops up "stop safely now" on the instrument cluster. I lost all power for acceleration and relies purely on 12V battery to power the accesories. There was no emergency lane near the location of the incident which leads to the blockage of highway on the junction from CA-110S to I-10W. This post a significant threat to me as the driver and all other drivers on highway. More importantly, the 12V almost died before the tow truck and police could arrive to solve the incident. Fortunately, I was not hit by ongoing vehicles, but multiple vehicles have to brake agressively to prevent collision. The car was unable to be shifted to N or D since the incident. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle had been inspected by Service department at Central Ford and confirmed by engineers at Ford to be a HVBJB failure. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? 2 warnings and notifications can be seen from information cluster: "Full accessory power active", and "Stop safely now." There is no information displayed on the main infotainment screen.

Related Complaints for the 2022 FORD MUSTANG MACH E

Other FUEL/PROPULSION SYSTEM Complaints

#11671895 I was driving my car when all of a sudden it lost all acceleration and power, I was lucky that I wasn't on the highwa...
#11621808 Ford knowingly sold unsafe vehicles. NHTSA caught them and forced a recall on the High Voltage Junction Box (they are...
#11605147 Just towed to Ford dealer. When car was in Drive mode, would go in Reverse. I have video and posted it to the Ford ...
#11582479 Car suddenly lost all power and flashed multiple warnings. Steering also became disabled. This was moving at a low ...
#11560528 Car got a stop safely now error and stopped working. I had to call a tow truck and have it sent to a dealership.

Recent Complaints for the 2022 FORD MUSTANG MACH E

#11718385 ELECTRICAL SYSTEM File against: Ford Motor Company Vehicle: 2022 Ford Mustang Mach-E VIN: [XXX] Safety Complaint While driving, the ...
#11718385 ENGINE File against: Ford Motor Company Vehicle: 2022 Ford Mustang Mach-E VIN: [XXX] Safety Complaint While driving, the ...
#11718385 POWER TRAIN File against: Ford Motor Company Vehicle: 2022 Ford Mustang Mach-E VIN: [XXX] Safety Complaint While driving, the ...
#11715278 ELECTRICAL SYSTEM Car gave an error in the middle of the trip and displayed 'Stop Safely Now'. Will not start and run after this warnin...
#11711513 SERVICE BRAKES Vehicle: 2022 Ford Mustang Mach-E Mileage at failure: ~36,800 miles Complaint Description: The left rear electronic...
Check any vehicle history by VIN - Free vehicle history report