2013 FORD FOCUS ELECTRIC Electrical System Problems

The contact owns a 2013 Ford Focus Electric. The contact stated that the vehicle failed to start while the battery was fully charged. The message "Stop Safely Now" was displayed. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 15N03 because the campaign had expired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

SO I WAS DRIVING HOME LAST NIGHT IN THE RAIN AND THE SPEEDOMETER WAS JUMPING AROUND A LITTLE AND THE TRACTION CONTROL FLASHED A COUPLE TIMES AND I THOUGHT 'OH IT'S JUST CAUSE THE RAIN' WELL TODAY THE SAME THING WAS HAPPENING WHILE I WAS DRIVING. THEN I GOT A WARNING LIGHT SAYING 'LOW BRAKE FLUID' AND THE BRAKES LOCKED UP WHILE I WAS DOING 30MPH. IT WENT AWAY AND DROVE FINE BUT IT WILL POP UP EVERY 4 MILES OR SO SAYING LOW BRAKE FLUID

THIS CAR, I HAVE BEEN TRYING TO GET HELP FOR A LONG TIME AND IT SEEM LIKE NOT ONE HAS HEARD ME , NOT EVEN THE DEALER, AND NOW HEAR IT IS MY CAR IS HAVING TROUBLE LIKE THE TRUNK WONT OPEN AND WE TIDE A STREAM ON IT AND THE LIGHTS STAY ON OVER A HOUR. AND CAR JERK WHEN TAKEING OFF IN SPEED WHEN CHANGE GEARS.

I BOUGHT THIS CAR AT HONDA IN ARLINGTON OFF OF 20 HWY IN 2013 I TOOK IT BACK WHEN I BOUGHT IT THAT WAS PRE USED , AND THEN IT SEEM LIKE THEY DID NOT WANT IT BACK AND NEVER WANT TO FIX IT . AND THE TRANS MISSION IS NOT WANT TO PUT DUE TO A LOUD NOISE, AND THEN THE TRUCK WANT OPEN AND THE LIGHT WANTED GO OFF AND THE ALARM WANT COME ON, TAKEN TO DON DAVIS AND THEY WANT TO CHARGE ME AND I AM DISABLE, AND I HAVE MY LITTLE GRANDCHILD THAT IS 6 MONTHS OLD AND SHE RIDE EVERYDAY AND I HOPE WE DON'T GET IN THIS CAR. PLEASE HELP US I HAVE PUT THIS ON MANY TIMES. THE DOOR WAS A RECALL AND WHEN TO DON DAVIS AND THEY ARE HAVE WAY FIX. PLEASE HELP!!!!!!!!

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TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE "STOP SAFELY NOW" WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE STALLED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR DIAGNOSTIC TESTING; HOWEVER, THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING APPROXIMATELY 55 MPH, THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE SCREEN DISPLAYED "PULL OVER". THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD TO RECHARGE THE BATTERY. A MECHANIC REPLACED THE 12 VOLT BATTERY; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 900.

WHILE DRIVING THE VEHICLE, A LOUD CHIME SOUNDED, WITH A RED TRIANGLE SAYING, "STOP SAFELY NOW" AS WELL AS A YELLOW "SEE MANUAL" INDICATION. THIS WAS VERY DANGEROUS BECAUSE IT WAS SUDDEN AND WHILE DRIVING. THE CAR LOST ALL POWER AND I HAD TO ATTEMPT TO PULL OF THE STREET SO I WOULDN'T CAUSE AN ACCIDENT. I SHIFTED TO PARK AND TURNED THE CAR OFF AND BACK ON AND IT RESOLVED THE ISSUE. HOWEVER, 2 DAYS LATER THE SAME PROBLEM OCCURRED BUT THIS TIME I WAS UNABLE TO RESTART THE VEHICLE AND NEEDED TO TOW THE CAR TO THE DEALERSHIP.

WHILE TRAVELING DOWN THE FREEWAY, DECELERATING TO CHANGE LANES THE STOP SAFELY NOW MESSAGE APPEARED AND THE CAR LOST POWER. THIS IS A RE-OCCURRENCE AND THE DEALER IS WORKING TO RESOLVE IT. *TR

THE 2013 FORD FOCUS ELECTRIC STOPS SUDDENLY WITH A "STOP SAFELY NOW" WARNING, THE CAR IS DISABLED BY THIS WARNING. THE MESSAGE IS GIVEN WHILE DRIVING AND THE CAR IS DISABLED. THE CAR CAN BE RESTARTED AND DRIVEN. IT IS EXTREMELY UNSAFE THE CAR TO BE DISABLED WHILE DRIVING. FORD HAS ATTEMPTED TO REPAIR THE CAR, BUT THE ISSUE HAS CONTINUED. *TR

AROUND AUGUST, BEGAN TAKING FOCUS TO DEALERSHIP BECAUSE WE WENT FROM 85 MILES TO A CHARGE, TO 48 MILES. THEN, WE STARTED GETTING "STOP SAFELY" MESSAGES. THE FOCUS HAS BEEN TO THE DEALERSHIP NOW 4 TIMES, FOR A TOTAL OF OVER 60 DAYS, OVER 80 HOURS OF LABOR. WE REPROGRAMMED PCM AND OTHER MODULES, HAVE CLEANED EVERY WIRE POSSIBLE, RECALL 13S09, LOOSE PIN FITS AT CONNECTORS C175B, AND C1822B, ONE TIME, WE PICKED IT UP AFTER 2 DAYS, DROVE IT DOWNTOWN (23 MILES) AND ON THE RETURN TRIP, IT DID IT AGAIN. I MANAGED TO HAVE IT HAPPEN TWICE IN 6 MILES. CAR JUST DIES. BEEN AT DEALERSHIP OVER A MONTH, AND NOW THAT THEY CAN'T DUPLICATE IT, FORD WANTS ME TO TAKE IT BACK. I THINK THIS IS A PROBLEM THAT COULD LEAD TO SERIOUS INJURY. *TR

CAR HAS PROBLEMS WITH THE UNCOUPLING THE ENGINE FROM THE POWER TRAIN ROLLED DOWN HILL NOT ENGAGED SCARY AT FORD COULDN'T FIX SO THEY CALLED SPECIALIST WHO TOOK IT APART AND PUT IT BACK TOGETHER TEST DRIVE 20 MILES WOULD NOT TURN OFF! STILL AT SHOP EXPERT TO RETURN AND TRY AGAIN TAKING APART CAR AND THEN DOING TEST DRIVE AGAIN. CHILDREN AND LIL PEOPLE TO TRANSPORT! *TR

THE CAR WOULDN'T START (ELECTRIC CAR). A INSTRUMENT PANEL MESSAGE SAID SEE OWNERS MANUAL ALONG WITH RED EXCLAMATION MARK SHOWED. HAD TO BE TOWED TO DEALER. WAS DIAGNOSED AT FIRST WITH A BAD HIGH VOLTAGE BATTERY. THEY ORDERED ONE ($25,000 BATTERY). ONE WEEK INTO WAITING, FORD (FACTORY) SAID ITS NOT THE BATTERY AND ORDERED A GROUND CABLE FROM THE HIGH VOLTAGE TO THE ELECTRIC DRIVE MOTOR. IT TOOK 27 BUSINESS DAYS TO GET THE VEHICLE REPAIRED. ANOTHER VISIT, IN SEPT. 2012 THE CARS INTERIOR HEATER FAILED. THEY TOOK 7 BUSINESS DAY TO ORDER AND REPLACE THE ELECTRIC COOLANT HEATER PUMP. *TR

WHILE DRIVING I LOST THE ABILITY TO ACCELERATE THE VEHICLE AS I APPROACHED AN INCLINE IN THE ROAD AND A "STOP SAFELY NOW" AND "SEE MANUAL" WARNING LIGHT APPEARED ON THE DASH. I ACTIVATED THE HAZARD LIGHTS AND PULLED OVER INTO THE BIKE LANE. I SHUT OFF THE CAR, OPENED THE DOOR AND WAS ABLE TO RESTART THE CAR AFTER SEVERAL FAILED ATTEMPTS. APPROXIMATELY 5 MINUTES LATER, I SUCCESSFULLY RESTARTED THE CAR AND DROVE BACK HOME, ONLY THE CAR LOST THE ABILITY TO ACCELERATE AGAIN AS I CAME THROUGH A MAJOR INTERSECTION. THIS TIME THE WARNING SIGNS WERE NOT ACTIVATED UNTIL I HAD COASTED TO A STOP. THEN THE SAME "STOP SAFELY NOW" AND "SEE MANUAL" WARNING LIGHT APPEARED ON THE DASH. I PLACED THE CAR IN PARK AND WALKED A MILE HOME. THE POWERTRAIN CONTROL MODULE REPROGRAM WAS COMPLETED BY FORD IN SEPTEMBER OF 2013. THIS IS THE 7TH...

DRIVING OUR ELECTRIC FORD FOCUS TO WORK WHEN LEFT-MOST DISPLAY SCREEN FLASHES, "STOP SAFELY NOW!" MESSAGE AT THE SAME MOMENT THAT ALL DRIVE POWER IS COMPLETELY CUT OFF. COASTED TO A STOP, TURNED THE CAR OFF, WAITED A MINUTE OR SO, AND TURNED CAR BACK ON. FORTUNATELY THIS OCCURRED AT 5:30 AM ON A TWO LANE ROAD, SHORTLY AFTER LEAVING MY HOME, AND BEFORE ENTERING THE INTERSTATE. *TR

THE ENGINE SHUT DOWN WITH A 'STOP SAFELY NOW' WARNING. SINCE IT WAS THE FIRST TIME IT HAPPENED, IT WAS NOT CLEAR WHAT HAPPENED, SO I CAME TO STOP IN MIDDLE OF THE ROAD. THIS HAS HAPPENED A TOTAL OF 5 TIMES NOW..WITH TWO EVENTS WITHIN A MILE OF EACH OTHER YESTERDAY 10/26. YESTERDAY THE FIRST EVENT WAS AT 40 MPH AGAIN IN THE MIDDLE OF THE ROAD (LUCKILY NOT VERY BUSY AT THE TIME) AND I WAS ABLE TO PULL OVER TO SIDE OF THE ROAD. THE OTHER TWO TIMES, IT HAPPENED WHILE BACKING OUT OF THE DRIVEWAY ONTO THE ROAD. *TR

I PREVIOUSLY REPORTED TO THE NHTSA TWO PREVIOUS OCCASIONS THAT THIS CAR SUDDENLY LOST POWER AND CAME TO AN ABRUPT STOP. THE SAME FAULT OCCURRED ON 10/25/13. I HAVE CONTACTED ALBANY FORD OF CALIFORNIA AND THE CAR WILL BE FLAT BEDDED BACK TO THEM TOMORROW FOR FURTHER ATTENTION. AFTER THE PREVIOUS OCCASION THEY HAD THIS CAR TO CORRECT THIS FAULT, NO PARTS WERE REPLACED OR REPAIRED BUT CODES WERE DOWNLOADED AND A DIAGNOSTIC TEST WAS PERFORMED. OBVIOUSLY THIS DID NOT CURE THE PROBLEM. I FILLED OUT A FORM ON THE FORD OWNER WEB SITE YESTERDAY AND HAVE HAD AN ACKNOWLEDGEMENT BY E-MAIL. THIS IS AN OBVIOUS SAFETY PROBLEM WHICH WAS NOT ADEQUATELY ADDRESSED PREVIOUSLY. *TR

WHILE BRAKING FOR A STOP SIGN, THERE WAS A THUD, THE STOP SAFELY NOW LIGHT CAME ON, AND THE CAR STOPPED IMMEDIATELY. IT WOULD NOT RE-START. I PUSHED IT TO THE SIDE AND CALLED FOR A TOW. IT IS NOW AT THE FORD DEALER. THIS IS THE THIRD INCIDENT OF THIS KIND AND THE SECOND TIME I HAVE TAKEN IT TO THE DEALER AND REPORTED THE INCIDENT TO NHTSA. *TR

MY VEHICLE DISPLAYED A "STOP SAFELY NOW" WARNING DURING MY NORMAL MORNING COMMUTE. THE WARNING WAS PRECEDED BY A FAILURE OF THE RADIO PORTION OF THE SYNC SYSTEM. I BRIEFLY TURNED OFF THE VEHICLE AT A USUAL STOP ON MY ROUTE AND UPON TURNING IT ON, THE RADIO VOLUME, POWER AND TUNING WERE ALL UNRESPONSIVE. I ATTEMPTED TO RESET THE VEHICLE AT THE NEXT TRAFFIC LIGHT BY POWERING DOWN AND OPENING THE DOOR, BUT THE RADIO REMAINED ON EVEN AFTER THE VEHICLE WAS OFF AND THE DOOR WAS OPENED. I ATTEMPTED THIS SEVERAL MORE TIMES AT EACH SUCCESSIVE TRAFFIC LIGHT AND THE RADIO WOULD NOT SHUT OFF. AFTER ONE SUCH RESET, THE STOP SAFELY NOW WARNING WAS DISPLAYED ON THE DASH. I WAS STOPPED AT A TRAFFIC LIGHT AT THE TIME AND WAS ABLE TO RESET THE VEHICLE AND SAFELY ENTER A PARKING LOT AND WAIT FOR A TOW -...

I HAVE RECEIVED A "STOP SAFELY NOW" WARNING TWICE IN THE PAST WEEK WHILE DRIVE MY FORD FOCUS ELECTRIC. WHEN THIS HAS HAPPENED I'VE LOST ALL ACCELERATION, AND ONE OF THE TIMES I LOST THE ABILITY TO STEER AND BREAK. BOTH TIMES THAT THIS HAS HAPPENED THE CAR BATTERY WAS NEAR FULLY CHARGED. --------------------------------- 1ST OCCURRENCE WAS ON OCT 7TH 2013 WHILE SLOWING DOWN TO APPROACH A STOP SIGN, I HEARD BEEPING AND RECEIVED THE "STOP SAFELY NOW" WARNING ON THE SCREEN AND IMMEDIATELY THE CAR LOST POWER (THE DASHBOARD STILL HAD POWER). I LOST THE ABILITY TO STEER, BREAK AND ACCELERATE. THANKFULLY I WAS ALREADY COMING TO A STOP (FOR THE STOP SIGN) AND WAS UNDER 5MPH. THE CAR ROLLED TO A STOP, I WAS UNABLE TO TURN THE CAR BACK ON UNTIL I OPENED THE DRIVER'S DOOR (THIS CAUSED THE DASHBOARD TO POWER OFF), AFTER THIS I WAS...

I WAS DRIVING AND THE CAR STARTED BEEPING, AND FLASHED UP AN WARNING 'SAFELY STOP NOW'. I IMMEDIATELY PULLED THE CAR OVER TO THE SHOULDER, AND HIT THE OFF BUTTON. THE ENGINE SHUT OFF, BUT THE ERROR DID NOT GO AWAY, I COULD NAVIGATE AROUND THE COMPUTER A BIT, AND IT SHOWED A 'WARNING' BUT WOULD NOT LET ME SEE WHAT THE WARNING WAS. WHEN I OPENED THE CAR DOOR, NONE OF THE ACCESSORY POWER SHUT OFF LIKE IT SHOULD. I GOT OUT OF THE CAR (REMOVING THE KEY) AND LOCKED THE CAR. STILL ALL OF THE ACCESSORY POWER STAYED ON. I GOT BACK IN, AND TRIED TO START THE CAR, AND IT WOULD NOT START, AND FLASHED THE MESSAGE 'SAFELY STOP NOW' REPEATEDLY. I CALLED ROADSIDE ASSISTANCE, AND THEY SENT A TOW TRUCK. THE ACCESSORY POWER SAID ON FOR THE ENTIRE HOUR I WAITED, BY THE TIME THEY GOT...

STOP SAFELY NOW- CAR ASKED ME TO STOP SAFELY NOW WHILE DRIVING AND I PULLED OVER. AT THAT POINT, IT DID NOT RESTART. HAS HAPPENED 4 OTHER TIMES WITH MY WIFE AND 4 KIDS IN THE CAR WHILE TRAVELING AT SPEED. VERY UNSAFE AND HAVE REPORTED TO FORD. HAS BEEN IN SHOP FOR OVER 30 DAYS AND THEY ARE EXECUTING A BUY-BACK, BUT WITH ALL THESE OTHER CARS ON THE ROAD, IT CAN BE EXTREMELY DANGEROUS AS YOU LOSE ALL CONTROL WITH AN ELECTRIC CAR. NEEDS TO BE INVESTIGATED AND FORD NEEDS TO FIX THE PROBLEM BY FINDING A ROOT CAUSE. *TR

I WAS IN A PARKING LOT HALF WAY THROUGH MY TURN TO PULL INTO A PARKING SPOT WHEN THE CAR STOPPED AND READ "STOP SAFELY NOW". I COULD NOT RESTART THE CAR. THEN (AFTER A FEW MINUTES) SOME NICE MAN ASKED IF I NEEDED A PUSH. HE PUSHED MY CAR INTO THE PARKING SPACE AND THEN I WAS ABLE TO REBOOT THE CAR AND AFTER THAT EVERYTHING WAS FINE. THAT WAS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME IT HAPPENED I WAS GOING ABOUT 35 TO 45 MPH AND GOT THE "STOP SAFELY NOW" WARNING AND AFTER ABOUT 10 OR 15 SECONDS OF COASTING IT REBOOTED WITH NO PROBLEMS. *TR

ON AT LEAST 8 SEPARATE OCCASIONS, WHILE DRIVING MY CAR ALL OF SUDDEN AND OUT OF THE BLUE IT DISPLAYS A "STOP SAFELY NOW" WARNING ON THE DASHBOARD AND THEN COMPLETELY LOSES ALL POWER TO THE DRIVETRAIN AS SOON AS IT SLOWS TO DOWN TO APPROX. 5MPH. FORTUNATELY, I'VE NOT BEEN KILLED YET AS A RESULT OF THIS. THE CAR HAS BEEN TO THE FORD DEALER 2 TIMES SINCE THE FIRST OCCURRENCE IN APRIL TO "FIX" THE PROBLEM AND IS CURRENTLY THERE AGAIN AFTER IT MOST RECENTLY HAPPENED ON SEPT 24, 2013. IT'S NOW BEEN AT THE DEALER FOR NEARLY TWO WEEKS AND THEY ARE STILL TRYING TO FIGURE IT OUT. *TR

DRIVING THE VEHICLE HOME WHEN WARNING LIGHTS BEGAN TO FLASH ON THE DASH SAYING TO CHECK OWNERS MANUAL AND TO PULL OVER. THE GAS PEDAL BECAME UNRESPONSIVE AND I COASTED UP TO A RED LIGHT AT A LEFT TURN SIGNAL AND STOPPED, PUT ON MY HAZARD LIGHTS. EVENTUALLY TURNED VEHICLE OFF THEN ON AGAIN AND WAS ABLE TO DRIVE IT HOME. SECOND INCIDENT WAS ON 9/29/13, AND HAD 2863 MILES ON IT. WHILE DRIVING TO DINNER THE SAME WARNING LIGHTS APPEARED ON DASH, AND WE LOST POWER. THANKFULLY NOT A LOT OF HIGH SPEED TRAFFIC AND I WAS ABLE TO PULL OVER SOMEWHERE SAFE TO TURN OFF THE CAR AND TURN IT BACK ON AGAIN TO GET IT RESTARTED. WHEN WE RETURNED HOME FROM THE SECOND INCIDENT I PLUGGED IN THE CAR TO CHARGE IT SO WE COULD TAKE IT BACK TO FORD FOR SERVICE, HOWEVER THE CAR DIDN'T REGISTER...

I HAVE JUST OVER 1000 MILES ON MY 2013 FOCUS EV ... TOOK IT FOR ITS 1ST POWER CAR WASH TODAY @ DELTA SONIC ... ABOUT 10:00 MIN DRIVING AWAY FROM CAR WASH, VEHICLE ABRUPTLY "SHUT DOWN" REQUESTING AN "IMMEDIATE SAFE STOP" AND THE "YELLOW WRENCH" SHOWED ON DASH. AFTER ABOUT 30:00 MIN WHILE SCHEDULING A TOW FROM FORD ROADSIDE ASSIST, VEHICLE ABRUPTLY "CLEARED ITSELF" AND TURNED ON ... DROVE HOME W/O PROBLEM ? WONDERING IF "FLOOD SENSOR" SENSED TOO MUCH WATER AND DISENGAGED BATTERY PACK ? ... LIGHTS, RADIO AND ACCESSORIES WERE STILL OPERATING. SOMEWHAT CONCERNED ON VEHICLES PERFORMANCE DURING UPCOMING "COLD WET" MONTHS. YOUR SUGGESTION ? *TR