NHTSA Complaint #10565513 — 2013 FORD FOCUS ELECTRIC

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10565513
Vehicle	2013 FORD FOCUS ELECTRIC
Component	POWER TRAIN
Date of Incident	November 12, 2012
Date Filed	February 23, 2014
Mileage	5,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

THE CAR WOULDN'T START (ELECTRIC CAR). A INSTRUMENT PANEL MESSAGE SAID SEE OWNERS MANUAL ALONG WITH RED EXCLAMATION MARK SHOWED. HAD TO BE TOWED TO DEALER. WAS DIAGNOSED AT FIRST WITH A BAD HIGH VOLTAGE BATTERY. THEY ORDERED ONE ($25,000 BATTERY). ONE WEEK INTO WAITING, FORD (FACTORY) SAID ITS NOT THE BATTERY AND ORDERED A GROUND CABLE FROM THE HIGH VOLTAGE TO THE ELECTRIC DRIVE MOTOR. IT TOOK 27 BUSINESS DAYS TO GET THE VEHICLE REPAIRED. ANOTHER VISIT, IN SEPT. 2012 THE CARS INTERIOR HEATER FAILED. THEY TOOK 7 BUSINESS DAY TO ORDER AND REPLACE THE ELECTRIC COOLANT HEATER PUMP. *TR

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