2014 FORD EXPLORER Structure Problems

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim on the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the A-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 109,101.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger's side windshield exterior A-Pillar trim separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and the dealer confirmed that the part needed to be replaced. The vehicle was not repaired because parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 245,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and passenger's side windshield exterior A-Pillar trims had separated from the vehicle while driving. The vehicle was taken to the dealer, where the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at highway speeds, the driver's side and passenger's side A-pillar trims rattled loudly. The vehicle was taken to a local dealer, where it was confirmed that the A-pillar trims on both sides of the vehicle were loose and needed to be replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated that the camera image showed a reversed image, and there were lines through the camera screen, and occasionally the camera was off. The contact stated that the image was distorted, so the contact covered up the camera. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

See attached document for complaint. I am writing to report that I have tried several times to have my 2014 Ford Explorer repaired for safety recall 24S02/NHTSA recall 24V031. I was told that no one had the parts for the repair. I live in Clermont, Florida, and I have contacted that Ford location multiple times along with other Ford dealers in the central Florida area. How can I get my Ford repaired?

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 60 MPH, the windshield exterior A-Pillar trim detached from the vehicle, causing other drivers to swerve to avoid colliding with the detached trim. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not yet repaired. The failure mileage was 190,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior A-pillar trim detached and flew off the vehicle. The contact stated that the failure had occurred while driving on the Interstate Highway. The contact stated that whenever it rained or snowed, water was entering the vehicle. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available. The contact stated that the parts had not been available for a year and a half. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were still not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that water was entering the vehicle due to the part failing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The contact replaced the A-pillar trim. However, the piece was not the correct size. Most recently, the contact stated that the passenger’s side A-pillar trim became loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-Pillar trim detached, and a part of the front driver’s side A-pillar trim was still attached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving 75-80 MPH in the right lane, the trim on the driver’s side of the vehicle detached from the windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) approximately 10 months ago. The contact called a local dealer several times to set up a recall appointment, but was informed that the part was not yet available. The contact stated that recently, the local DMV was attempting not to grant the contact the State Inspection sticker unless the recall repair was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that after a routine front windshield replacement, while driving at an undisclosed speed, the front passenger’s side A-Pillar trim detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the vehicle was taken to a local independent mechanic and was repaired out-of-pocket. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated the driver's side A-pillar and the passenger's side A-pillar trims had detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while it rained, water entered inside the vehicle. The dashboard, the carpet, and the dome light were wet. The contact stated that water dripped down into the console area. The contact believed that the water entered through the dome light. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue....

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 300,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver's side A-pillar trim fractured and detached. The contact stated that the dealer arrived at the residence and inspected the vehicle; however, the contact was informed that parts were not available. The contact purchased the parts from Amazon; however, the contact had to apply tape to hold the parts in place. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that the driver's side B-pillar trim had fractured and detached. The contact referenced NHTSA Campaign Number: 25V347000 (Structure); however, the VIN was not included in the recall. Additionally, the back-over prevention camera screen displayed a black screen and an error message to call the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact recently became aware that the trim on the passenger’s side A-pillar was loose. The contact stated that several dealers were contacted but was informed that parts were not yet available. The contact stated that one dealer suggested that tape be used to hold the trim piece securely in place. The manufacturer was not informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 113,000.

The contact owns a 2014 Ford Explorer. The contact stated that the front driver’s and passenger’s side A-pillar trim panel had become loosened and unsecured on the vehicle. The manufacturer and local dealer were notified of the failure. The contact was informed that parts to repair the vehicle under NHTSA Campaign Number: 24V031000 (STRUCTURE) were not yet available. The vehicle was not repaired. The failure mileage was 110,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 70-72 MPH, the contact heard a loud snapping sound and saw an object go by on the outside of the vehicle. After pulling over to the side of the road, the contact became aware that the trim around the windshield on the passenger’s side had detached. The trim on the driver's side of the windshield had started to deteriorate. The windshield was currently secured with tape. The vehicle was taken to a dealer, and it was confirmed that the parts that had detached were the same parts that were under recall. The dealer informed the contact that the parts...

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion, while driving 65 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000( STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 141,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, there was an abnormal sound coming from the front windshield. The contact stated that the driver's side A-pillar trim had detached from the vehicle. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact stated that on another occasion, the passenger's side A-pillar trim loosened. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the local dealer was contacted, and the contact was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The manufacturer was contacted, and it was inquired when the parts would be available. The contact stated that the passenger’s side A-pillar trim had detached from the vehicle. The approximate failure mileage was 15,128.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the local dealer was contacted in August 2024 for a technician to inspect the vehicle however, the parts to repair the vehicle remained unavailable. The A-pillar trim had detached from the vehicle. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trims detached. The vehicle was not repaired. The approximate failure mileage was 104,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side exterior A-pillar trims became loose and almost detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s, and passenger’s side exterior A-pillar trims detached and flew off the vehicle. The vehicle was taken to an independent mechanic where it was determined that the exterior A-pillar trims needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's and passenger's side A-pillar trim detached and flew off the vehicle. The vehicle was taken to an independent mechanic where the independent mechanic provided a temporary repair. The contact stated that the failure had occurred twice, and each time the vehicle was taken to the independent mechanic for a temporary repair. The dealer was made aware of the failure but provided no assistance. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The contact heard an abnormal sound and after arriving to the residence, her husband noticed that the A-pillar trim was missing. The local independent mechanic was contacted and replaced the A-pillar trim. The contact stated that on another occasion, while driving 75 MPH, the passenger’s trim loosened and detached. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon entering the vehicle after a stormy rain, the contact noticed that rainwater had leaked inside the vehicle through an unknown windshield exterior A-pillar trim seal. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trim had blown off the vehicle. The vehicle was not repaired. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side trim detached and flew off the vehicle. The vehicle was taken to the dealer and the contact was informed that parts for the recall repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, an unknown windshield exterior A-Pillar trim detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, the driver's side A-pillar trim blew off the vehicle. The contact lost the passenger’s side A-pillar trim a year ago. The contact called a dealer and was advised that parts were not yet available. The failure mileage was approximately 200,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 65 MPH, the driver’s side exterior A-pillar trim detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed, and the contact was informed that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); but the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 165,000.