NHTSA Complaint #11672409 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s, and passenger’s side exterior A-pillar trims detached and flew off the vehicle. The vehicle was taken to an independent mechanic where it was determined that the exterior A-pillar trims needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.