2014 FORD EXPLORER Back Over Prevention Problems

The contact owns a 2014 Ford Explorer. The contact stated that the camera image showed a reversed image, and there were lines through the camera screen, and occasionally the camera was off. The contact stated that the image was distorted, so the contact covered up the camera. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera briefly displayed an image, and the message "Rear-view Camera Unavailable" was displayed. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to an unknown recall; however, the model year was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back-over prevention camera system independently powered on and off. No warning lights were illuminated. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back-over prevention camera displayed a black screen. In addition, the error message indicated that the back-over prevention camera was unavailable. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2014 Ford Explorer. The contact stated that while attempting to park the vehicle, the rear-view camera became inoperable. The contact stated that the image displayed on the screen was inverted, making it difficult to safely maneuver the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact was referred to the manufacturer for further assistance. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 70,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver's side A-pillar trim fractured and detached. The contact stated that the dealer arrived at the residence and inspected the vehicle; however, the contact was informed that parts were not available. The contact purchased the parts from Amazon; however, the contact had to apply tape to hold the parts in place. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that the driver's side B-pillar trim had fractured and detached. The contact referenced NHTSA Campaign Number: 25V347000 (Structure); however, the VIN was not included in the recall. Additionally, the back-over prevention camera screen displayed a black screen and an error message to call the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Explorer. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure limited driving visibility, preventing the driver from safely operating the vehicle. The contact stated that on a separate occasion, while driving at slow speeds, the contact was almost involved in two slow speed parking lot crashes. The contact was able to stop the vehicle before the crashes. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated that the back over prevention camera failed to operate as needed while the vehicle was shifted into reverse, and the image displayed was distorted. The contact stated that over time the failure worsened, and the screen went blank. The vehicle was taken to a dealer where the vehicle was kept for three days for the repair. The contact went back to retrieve the vehicle and was informed that the part needed to repair the vehicle was unavailable and that the vehicle could not be repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN for the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the rearview camera displayed an inverted image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the back over prevention camera was malfunctioning. The contact stated that the camera was displaying an upside-down image. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the back-over prevention camera had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 126,000.

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera image turned black. The message "Camera Currently Unavailable - Contact Your Dealer" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the rear-view camera needed to be replaced. The rear-view camera was replaced and reprogrammed. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 75,000.

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera malfunctioned and failed to display an image. The contact stated that occasionally while reversing, the rear-view camera activated and then the image suddenly disappeared, and the display screen turned black. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was contacted but no assistance was offered. The failure mileage was 70,000.