NHTSA Complaint #11543241 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera image turned black. The message "Camera Currently Unavailable - Contact Your Dealer" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the rear-view camera needed to be replaced. The rear-view camera was replaced and reprogrammed. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 75,000.