NHTSA Complaint #11663710 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that the back over prevention camera failed to operate as needed while the vehicle was shifted into reverse, and the image displayed was distorted. The contact stated that over time the failure worsened, and the screen went blank. The vehicle was taken to a dealer where the vehicle was kept for three days for the repair. The contact went back to retrieve the vehicle and was informed that the part needed to repair the vehicle was unavailable and that the vehicle could not be repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN for the failure. The vehicle was not repaired. The failure mileage was unknown.