NHTSA Complaint #11664655 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side trim detached and flew off the vehicle. The vehicle was taken to the dealer and the contact was informed that parts for the recall repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.