2013 FORD EXPLORER Visibilitywindshield Problems

See attached document for complaint

See attached document for complaint

I was driving down the interstate and heard a very loud bang, we thought someone had shot at the vehicle. It scared me and I swerved off the highway almost hitting the sidewall. The car behind me went off the road also. I went to check on them and their windshield was busted as well. It was dark out, and we knew something hit us, but we couldn't figure out what it was. When I woke up the next morning, I noticed the windshield trim was missing. It had flown off and hit the car behind me. Called the dealership and said it's a known issue but no recall on it. This could've killed me and my kids or the people behind me. The fact that it's a known issue and not rectified scares me.

The contact owns a 2013 Ford Explorer. The contact stated while driving 70 MPH, she heard a popping sound on the driver’s side of the vehicle. The contact stated that when she arrived at her residence, she became aware that the windshield trim panel had detached from the rear windshield and cut the rubber seal around the window. The vehicle was taken to the dealer and the driver’s side windshield trim panel was replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 70,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving 70 MPH, the front windshield detached from the vehicle. The contact was able to stop on the side of the road safely. The vehicle was taken to an independent mechanic, and the mechanic stated that the clips holding the glass were not functioning correctly. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 91,000. The VIN was not available.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD MOLDING DETACHED. THE VEHICLE WAS TAKEN TO FRITTS FORD (LOCATED AT 8000 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2121) AND WAS INFORMED THAT THE MOLDING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS, THE PASSENGER SIDE WINDSHIELD TRIM DETACHED FROM THE VEHICLE. IN ADDITION, THE DRIVER SIDE WINDSHIELD TRIM WAS HANGING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (REUTHER FORD, 1325 MCNUTT ST, HERCULANEUM, MO 63048, (636) 931-9393) WHERE IT WAS DIAGNOSED THAT THE BRACKETS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 87,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING BECAME VERY DIFFICULT TO CONTROL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING RESUMED NORMAL OPERATION. THE DEALER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WOULD VIBRATE AND THE AMBIENT LIGHTING WOULD DEFAULT TO WHITE ON THE INSTRUMENT PANEL, WHICH HINDERED THE CONTACT'S VISIBILITY OF ALL THE GAUGES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.