NHTSA Complaint #10887864 — 2013 FORD EXPLORER

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING BECAME VERY DIFFICULT TO CONTROL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING RESUMED NORMAL OPERATION. THE DEALER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WOULD VIBRATE AND THE AMBIENT LIGHTING WOULD DEFAULT TO WHITE ON THE INSTRUMENT PANEL, WHICH HINDERED THE CONTACT'S VISIBILITY OF ALL THE GAUGES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.