2014 FORD ESCAPE Structurebodydoor Problems

The contact owns a 2014 Ford Escape. The contact stated that the transmission was previously replaced. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the driver's side rear door had fractured from daily use, and the contact had to continuously refill the coolant reservoir due to the loss of coolant in the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 82,024.

While driving on HWY 65-N, the interior lights came on and on the LCD we got a warning sound & message saying that the rear left door was open !!, we panic b/c our dog was in the back seat, we thought that he had open it, we rushed to the stop on the side of the hwy, we try, and try to closed the door, it never latched, we had to "secure" the door with my belt. very scary and dangerous situation. never got a warning about it; we went directly to the dealer that we bought it from, they inspected the problem, and said that we had to pay for the repair... why?

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE REAR PASSENGER SIDE DOOR OPENED. THE CONTACT PULLED OVER ONTO THE ROAD SHOULDER AND CLOSED THE DOOR. THE CONTACT TIED THE DOOR HANDLE TO SECURE THE DOOR FROM RE-OPENING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V239000 (STRUCTURE). THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR FAILED TO OPEN FROM OUTSIDE THE VEHICLE AND COULD ONLY BE OPENED FROM INSIDE THE CABIN. IN ADDITION, THE INTERIOR DOOR PANEL WAS DETACHED FROM THE DOOR. THE DEALER (SENTRY FORD, 4100 MYSTIC VALLEY PKWY, MEDFORD, MA 02155, (781) 395-6400) WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND RECOMMENDED CALLING THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 55,549.

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S DOOR BECAME STUCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 13,300.

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT BOTH THE FRONT DRIVER AND PASSENGER SIDE EXTERIOR DOOR HANDLES FAILED TO LATCH SECURELY UNTIL ACCESSING THE RESET BUTTON LOCATED INSIDE THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE BOTH FRONT DOOR HANDLES WERE REPLACED FOR THE SECOND TIME. IN ADDITION, THE EXTERIOR REAR DRIVER SIDE DOOR HANDLE WAS REPLACED ONE TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28. UPDATED 04/22/2016*LJ *TR

THIS IS ONE OF MANY OCCURRENCES CONCERNING THIS PROBLEM. MY FIRST COMMUNICATION WITH FORD SERVICE WAS IN DECEMBER 2013 CONCERNING THE DOOR HANDLE STICKING CAUSING THE DOOR NOT TO LATCH. IN JANUARY 2014 THEY ASKED FOR A PHOTO OF THE PROBLEM TO SHARE WITH THEIR ENGINEERING TEAM. FORD HAS ISSUED CASE NUMBERS AND BASICALLY JUST TOLD ME TO BRING IT INTO THE DEALER. I'VE HAD MULTIPLE COMMUNICATION WITH FORD SERVICE THROUGHOUT THE YEAR INFORMING THEM THAT I STILL HAVE THE ISSUE. THE DEALER HAS TRIED TO FIX FOUR TIMES INCLUDING APPLYING THE RECALL. THE LAST DEALER ATTEMPT WAS IN NOVEMBER 2014 BUT THE PROBLEM STILL EXISTS. THE DOOR HAS OPENED WHEN I WAS BACKING OUT OF THE DRIVEWAY DUE TO THE HANDLE STICKING IN THE OPEN POSITION.THE DOOR HANDLE HAS STUCK IN THE OPEN POSITION WELL OVER A HUNDRED TIMES. I'VE SHARED PHOTOS OF THE ISSUE WITH THE DEALER, FORD...