NHTSA Complaint #10671169 — 2014 FORD ESCAPE STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	10671169
Vehicle	2014 FORD ESCAPE
Component	STRUCTURE:BODY:DOOR
Date of Incident	December 25, 2014
Date Filed	January 8, 2015
Mileage	21,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THIS IS ONE OF MANY OCCURRENCES CONCERNING THIS PROBLEM. MY FIRST COMMUNICATION WITH FORD SERVICE WAS IN DECEMBER 2013 CONCERNING THE DOOR HANDLE STICKING CAUSING THE DOOR NOT TO LATCH. IN JANUARY 2014 THEY ASKED FOR A PHOTO OF THE PROBLEM TO SHARE WITH THEIR ENGINEERING TEAM. FORD HAS ISSUED CASE NUMBERS AND BASICALLY JUST TOLD ME TO BRING IT INTO THE DEALER. I'VE HAD MULTIPLE COMMUNICATION WITH FORD SERVICE THROUGHOUT THE YEAR INFORMING THEM THAT I STILL HAVE THE ISSUE. THE DEALER HAS TRIED TO FIX FOUR TIMES INCLUDING APPLYING THE RECALL. THE LAST DEALER ATTEMPT WAS IN NOVEMBER 2014 BUT THE PROBLEM STILL EXISTS. THE DOOR HAS OPENED WHEN I WAS BACKING OUT OF THE DRIVEWAY DUE TO THE HANDLE STICKING IN THE OPEN POSITION.THE DOOR HANDLE HAS STUCK IN THE OPEN POSITION WELL OVER A HUNDRED TIMES. I'VE SHARED PHOTOS OF THE ISSUE WITH THE DEALER, FORD SERVICE AND OVER THE INTERNET. *TR

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