2020 DODGE DURANGO — Problems, Recalls & Safety Data
4/5
Safety Rating
61
Owner Complaints
2
Recalls
92
Service Bulletins
0
Investigations
Overview of the 2020 DODGE DURANGO
The 2020 DODGE DURANGO has received a total of 61 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 3 recall campaigns affecting this vehicle, covering issues with AIR BAGS:CRITICAL FASTENERS, AIR BAGS:SIDE/WINDOW:CURTAIN, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. 92 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Exterior Lighting (17 complaints), Electrical System (6 complaints), and Engine (6 complaints).
Recalls for the 2020 DODGE DURANGO
NHTSA has recorded 3 recalls for the 2020 DODGE DURANGO, potentially affecting up to 325,052 vehicles.
Recall 21V280000 — AIR BAGS:CRITICAL FASTENERS
| 2,721 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Consequence: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Remedy: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
View full details →Recall 21V280000 — AIR BAGS:SIDE/WINDOW:CURTAIN
| 2,721 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Consequence: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Remedy: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
View full details →Recall 20V191000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
| 319,610 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after...
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27,...
View full details →Owner Complaints for the 2020 DODGE DURANGO
61 complaints have been filed with NHTSA for the 2020 DODGE DURANGO. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Exterior Lighting | 17 | 0 | 0 | 3 | 0 |
| Electrical System | 6 | 0 | 1 | 0 | 0 |
| Engine | 6 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 5 | 0 | 0 | 1 | 0 |
| Power Train | 3 | 0 | 0 | 0 | 0 |
| Service Brakes | 3 | 0 | 0 | 0 | 0 |
| Steering | 3 | 0 | 0 | 0 | 0 |
| Structurebody | 3 | 0 | 0 | 1 | 0 |
| Vehicle Speed Control | 3 | 0 | 0 | 0 | 0 |
| Air Bags | 2 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 2 | 0 | 0 | 0 | 0 |
| Seat Belts | 2 | 0 | 0 | 0 | 0 |
| Wheels | 2 | 0 | 0 | 0 | 0 |
| Exterior Lightingtail Lights | 1 | 0 | 0 | 0 | 0 |
| Seatsfront Assemblyseat Heatercooler | 1 | 0 | 1 | 1 | 0 |
| Structurebodyhatchbackliftgate | 1 | 0 | 0 | 2 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The rear tail lights and the rear “race track” running light have allowed water to enter causing premature failure of a large portion of the light(s). These are not user serviceable parts and should be completely sealed from the elements. Eventually, the entire ‘marker light’ portion of the the taillights and race track with be completely non-functioning causing the vehicle to have no rear illumination except brake lights when the vehicle headlights are on. It started out as one small section but has rapidly progressed.
Water had accumulated in the racetrack led light in the center of the trunk. Causing light to short circuit and lose taillight, license plate light, and back up lights as well.
Under heavy load or high RPM the engine starts shaking badly and the engine loses power and is very unresponsive to throttle. After 30 seconds of light use the problem goes away but comes back immediately upon heavy load or high rpms. There is a technical service bulletin about this, TSB: 09-011-25. The computer indicates a severe misfire on cylinder #1. I first took the Durango to my mechanic since it is out of warranty. The replaced the coil on cylinder #1 and all spark plugs, but the problem continued since the issue is a manufacturer's defect inside the engine. When this occurred the engine light came on the dashboard but nothing prior to the shaking, only after the shaking started.
The contact owns a 2020 Dodge Durango. The contact stated that moments after starting the vehicle and while driving approximately 55 MPH, the contact suddenly felt a sharp burning pain in the buttocks area. The contact immediately stopped the vehicle and discovered a burn hole in the clothing and a skin burn to the buttocks. While inspecting the vehicle, a burn hole was discovered in the front driver's seat cushion. During the incident, the contact indicated that the seat heat was in the on position and no flames or burning odor were present inside the vehicle. The vehicle was later driven to the local dealer, who indicated an electrical fire had occurred inside the front driver's seat and the entire seat needed to be replaced. The cause of the electrical fire was not determined, and the vehicle was not yet repaired. The manufacturer was notified of the failure and informed that an engineer would inspect the vehicle, but no inspection occurred, and no assistance was offered. The failure mileage was 130,000.
Vehicle has begun (and is getting worse) to crank with no start on first attempt. I know there was a recall on earlier model for the fuel pump relay.
Safety Rating for the 2020 DODGE DURANGO
The 2020 DODGE DURANGO received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 DODGE DURANGO
Chrysler (FCA US, LLC) has issued 92 technical service bulletins (TSBs) for the 2020 DODGE DURANGO. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
31-001-25 REV. B — STRUCTURE:BODY
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
S2208000045 REV.B — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Backup Camera Poor Image Quality Inspection
S248A000001 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
S2108000093 — COMMUNICATION:MANUFACTURER TELEMATICS
Apple CarPlay Does Not Work Or Not Connecting
0808923 — ELECTRICAL SYSTEM
Flash: Radio Frequency Hub Module (RFHM) Updates The customer may describe that they heard about these vehicles that can be unlawfully driven away by thieves when they are able to program new key fobs through the RFHM. Software enhancement include: ? Update to the RFHM software to prevent hackers from...
21-035-22 — BACK OVER PREVENTION
Flash: Transmission Control Module (TCM) Updates The customer may describe one or more of the following: ? **A clunk or loud popping noise from the transmission (underneath) when the vehicle is started/ remote start.** ? A loud whistle noise upon engine start up. ? Rough and/or erratic shifting between gears...
21-035-22 — ELECTRICAL SYSTEM
Flash: Transmission Control Module (TCM) Updates The customer may describe one or more of the following: ? **A clunk or loud popping noise from the transmission (underneath) when the vehicle is started/ remote start.** ? A loud whistle noise upon engine start up. ? Rough and/or erratic shifting between gears...
21-035-22 — POWER TRAIN
Flash: Transmission Control Module (TCM) Updates The customer may describe one or more of the following: ? **A clunk or loud popping noise from the transmission (underneath) when the vehicle is started/ remote start.** ? A loud whistle noise upon engine start up. ? Rough and/or erratic shifting between gears...
2102722 — EQUIPMENT
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The customer may notice the following condition: Poor coast down quality (bump/clunk) at approximately 16-32 kph (10-20 mph) range in manual mode.
2102722 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The customer may notice the following condition: Poor coast down quality (bump/clunk) at approximately 16-32 kph (10-20 mph) range in manual mode.
Showing 10 of 92 technical service bulletins.
NHTSA Investigations for the 2020 DODGE DURANGO
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the DODGE DURANGO
- 2015 DODGE DURANGO — 655 complaints
- 2016 DODGE DURANGO — 221 complaints
- 2017 DODGE DURANGO — 292 complaints
- 2018 DODGE DURANGO — 314 complaints
- 2019 DODGE DURANGO — 188 complaints
- 2020 DODGE DURANGO (current)
- 2021 DODGE DURANGO — 223 complaints
- 2022 DODGE DURANGO — 73 complaints
- 2023 DODGE DURANGO — 38 complaints
- 2024 DODGE DURANGO — 13 complaints
- 2025 DODGE DURANGO — 8 complaints
Other DODGE Models
- DODGE GRAND CARAVAN — 18,729 total complaints
- DODGE RAM 1500 — 15,420 total complaints
- DODGE CARAVAN — 14,266 total complaints
- DODGE DAKOTA — 9,227 total complaints
- DODGE CHARGER — 8,114 total complaints
- DODGE RAM 2500 — 8,092 total complaints
- DODGE INTREPID — 8,078 total complaints
- DODGE JOURNEY — 7,849 total complaints