2023 DODGE DURANGO — Problems, Recalls & Safety Data
4/5
Safety Rating
38
Owner Complaints
1
Recall
26
Service Bulletins
0
Investigations
Overview of the 2023 DODGE DURANGO
The 2023 DODGE DURANGO has received a total of 38 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There has been 1 recall campaign affecting this vehicle, covering issues with POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT. 26 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Exterior Lighting (7 complaints), Power Train (7 complaints), and Electrical System (5 complaints).
Recalls for the 2023 DODGE DURANGO
NHTSA has recorded 1 recall for the 2023 DODGE DURANGO, potentially affecting up to 125 vehicles.
Recall 23V640000 — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
| 125 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2023 Dodge Durango Pursuit vehicles equipped with an instrument panel mounted shifter. The shifter may experience an interference with the shifter boot and come out of gear while driving, which can result in a sudden loss of drive power.
Consequence: A sudden loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the instrument panel mounted shifter boot, free of charge. Owner notification letters were mailed November 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 94A.
View full details →Owner Complaints for the 2023 DODGE DURANGO
38 complaints have been filed with NHTSA for the 2023 DODGE DURANGO. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Exterior Lighting | 7 | 0 | 0 | 1 | 0 |
| Power Train | 7 | 0 | 0 | 0 | 0 |
| Electrical System | 5 | 0 | 0 | 0 | 0 |
| Engine | 4 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 3 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 2 | 1 | 0 | 1 | 0 |
| Forward Collision Avoidance Warnings | 2 | 1 | 0 | 1 | 0 |
| Vehicle Speed Control | 2 | 0 | 0 | 0 | 0 |
| Air Bags | 1 | 1 | 0 | 1 | 0 |
| Service Brakes | 1 | 1 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Drivers DRL failed within 3 yrs. This is LED and supposed to last 10-15 yrs. Extended bumper to bumper warranty won’t cover. It’s nearly 2k to fix. Risk is less visibility during daytime to other drivers. Is this led bulb, electrical, fuse, ballast? No one seems to know. 2 dealerships say have to replace entire headlight system for nearly 2k!!!
When vehicle was purchased new in 2023 I noticed the corners of the windshield was delaminating forming bubbles in both corners of the glass as well as along the top I brought the car back several times and it was never fixed ,reached out to Stellantis and was told glass is not covered under warranty even though the vehicle has only 8000 miles on it now .
After purchasing a used 2023 Dodge Durango GT, issues arose almost immediately following delivery. I took the vehicle to a Chrysler/Dodge/Jeep/Ram (CJDR) dealership for inspection and service. Diagnostic scans revealed multiple stored and active fault codes, including but not limited to: U0415 / U0401 – Implausible or invalid data received from ABS / ECM / PCM B195F-12 – Power liftgate chime control circuit short to battery B15A1-00 – Active electrical fault Multiple body control, module communication, and liftgate-related fault codes The vehicle experienced intermittent starting failures, creating safety concerns including: Potential inability to move the vehicle when needed, including in traffic Risk of being stranded in unsafe locations Uncertainty regarding whether the vehicle would reliably restart after being shut off The vehicle was removed from service and sent to an authorized Dodge dealership for further diagnosis and repair. The manufacturer/dealer elected to replace a fuel line as part of the repair process to address the starting hesitation. The vehicle has been inspected by an authorized Dodge service department. No police or insurance inspections have occurred. Symptoms occurred intermittently and without consistent warning lights, including: Delayed or hesitant engine starting Requirement to press the brake pedal firmly in order to start the vehicle Intermittent electrical system fault codes retrieved during diagnostics Symptoms first appeared almost immediately after vehicle delivery. The vehicle has a documented history of multiple electrical communication faults, including body control and power liftgate chime control circuits. The selling dealer (Westside Hyundai) was unable to retrieve these fault codes, resulting in the vehicle being out of service and pairs being coordinated at their expense. Thank you for your attention to this matter.
After purchasing a used 2023 Dodge Durango GT, issues arose almost immediately following delivery. I took the vehicle to a Chrysler/Dodge/Jeep/Ram (CJDR) dealership for inspection and service. Diagnostic scans revealed multiple stored and active fault codes, including but not limited to: U0415 / U0401 – Implausible or invalid data received from ABS / ECM / PCM B195F-12 – Power liftgate chime control circuit short to battery B15A1-00 – Active electrical fault Multiple body control, module communication, and liftgate-related fault codes The vehicle experienced intermittent starting failures, creating safety concerns including: Potential inability to move the vehicle when needed, including in traffic Risk of being stranded in unsafe locations Uncertainty regarding whether the vehicle would reliably restart after being shut off The vehicle was removed from service and sent to an authorized Dodge dealership for further diagnosis and repair. The manufacturer/dealer elected to replace a fuel line as part of the repair process to address the starting hesitation. The vehicle has been inspected by an authorized Dodge service department. No police or insurance inspections have occurred. Symptoms occurred intermittently and without consistent warning lights, including: Delayed or hesitant engine starting Requirement to press the brake pedal firmly in order to start the vehicle Intermittent electrical system fault codes retrieved during diagnostics Symptoms first appeared almost immediately after vehicle delivery. The vehicle has a documented history of multiple electrical communication faults, including body control and power liftgate chime control circuits. The selling dealer (Westside Hyundai) was unable to retrieve these fault codes, resulting in the vehicle being out of service and pairs being coordinated at their expense. Thank you for your attention to this matter.
Fuel pump stopped working prematurely and had to be replaced prior to 57k miles. Satelite/Antenna/Module failure. Headlight DRL have failed prematurely. Taillights burned out due to constant water buildup. Yes vehicle is available for inspection upon request.
Safety Rating for the 2023 DODGE DURANGO
The 2023 DODGE DURANGO received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2023 DODGE DURANGO
Chrysler (FCA US, LLC) has issued 26 technical service bulletins (TSBs) for the 2023 DODGE DURANGO. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
S2505000011 — SERVICE BRAKES
Poor Brake Pedal Feel After Recent Repair. Pedal Travel And Or Excessive Pedal Travel.
S2523000084 — SUSPENSION
Tick Click Snap Noise With Chassis Flex From Front Wheel Area While Driving.
08-216-25 — ELECTRICAL SYSTEM
Flash: Radio Frequency Hub Module (RFHM) Updates This software enhancement includes: ● Update to the RFHM software to prevent unauthorized key fob programming This bulletin involves reprogramming the RFHM with the latest software available.
08-215-25 — ELECTRICAL SYSTEM
R1H Radio T27.39 USB Software Update Customers may experience one or more of the following: ● Navigation signal drops out causing maps to not load on the Instrument Panel Cluster (IPC) display. ● Unable to change satellite stations causing the display to show one station on screen but is playing...
105287 — SERVICE BRAKES
PAD KIT - FRONT DISC BRAKE
9100541 — ELECTRICAL SYSTEM
Key Fob "Please refer SOL ""S2408000015,"" published in July 2024, for WD key fob-related issues. Please do not replace the Key Fobs before going through the below steps. Symptom/Vehicle Issue: Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed, Adding Remote...
S2408000020 REV.A — ELECTRICAL SYSTEM
Auto High Beams Come on During the Day When the Auto High Beam Control Feature is Selected on
58B Combo REV1 — ENGINE
Customer Satisfaction Notification 58B Coolant Restrictor
14-004-25 REV. A — FUEL/PROPULSION SYSTEM
"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: ● Extended engine crank condition. This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."
S2524000002 — UNKNOWN OR OTHER
Customer Indicates A Whistle/Hiss Noise Can Be Heard With The A/C Operating.
Showing 10 of 26 technical service bulletins.
NHTSA Investigations for the 2023 DODGE DURANGO
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the DODGE DURANGO
- 2018 DODGE DURANGO — 314 complaints
- 2019 DODGE DURANGO — 188 complaints
- 2020 DODGE DURANGO — 61 complaints
- 2021 DODGE DURANGO — 223 complaints
- 2022 DODGE DURANGO — 73 complaints
- 2023 DODGE DURANGO (current)
- 2024 DODGE DURANGO — 13 complaints
- 2025 DODGE DURANGO — 8 complaints
- 2026 DODGE DURANGO — 0 complaints
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- DODGE CHARGER — 8,114 total complaints
- DODGE RAM 2500 — 8,092 total complaints
- DODGE INTREPID — 8,078 total complaints
- DODGE JOURNEY — 7,849 total complaints