NHTSA Complaint #11704257 — 2020 JEEP CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11704257
Vehicle	2020 JEEP CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	December 1, 2025
Date Filed	December 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Not sure if this is the right place to complain, but my 4 Wheel Drive is Unavailable. I took it to my garage and they found that the Power Transfer Unit is failing. They tried to order a new one, but they are on a worldwide backorder, so they had to order me a used one, for which I'm still waiting for. This same problem resulted in recalls up to 2019. My Jeep Cherokee is a 2020. I contacted Jeep and they won't do anything. Since this part is on a huge backorder, it tells me there us still a big problem. I believe 2020's should also have a recall, and Jeep should pay my bill.

Related Complaints for the 2020 JEEP CHEROKEE

Other UNKNOWN OR OTHER Complaints

#11707889 — December 30, 2025 — PTU failure needs replacements... 4k to fix. Safety issue and should be a recall.

#11699847 — November 17, 2025 — In November 2024, while driving, my jeep began to lose power. Accelerator was not working and pulled over. It turned ...

#11699238 — November 13, 2025 — Brought to dealer to evaluate for loud popping in/out of park, clunking and grinding noises on accelaration and stops...

#11695642 — October 26, 2025 — Power transfer unit broken. Not a recall but reported on many jeeps.

#11684031 — August 29, 2025 — I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt l...

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