NHTSA Complaint #11703877 — 2022 FORD EDGE

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention), and while speaking to the dealer the contact was informed that the recall repair was performed via satellite. Despite the remedy being completed, the infotainment center experienced continued blackouts, a frozen screen, and displayed various warning lights, indicating that several functions within the vehicle were unavailable. The failures also occurred with the back over prevention camera while the vehicle was in reverse. The contact spoke with the dealer and was informed that no further repair could be completed because the recall repair was a one-time free repair. The manufacturer was not informed of the failure. The failure mileage was approximately 60,000.