NHTSA Complaint #11718929 — 2022 FORD EDGE

Airbag System Failure Warning - Dealer is unable to diagnose The ford pass app alerted me that my airbag system was not functioning and instructed me to not drive the vehicle and to have it towed to a dealership. This too me seemed like a very serious alert. I immediately called the dealer and brought the vehicle in to have it looked at. During the call the dealership technician confirmed for me that the problem had persisted for a couple of days prior and was concerned that I just found out about it. Naturally the day I took it in the light went off. The technician looked at it for over a day and ultimately said they could not determine the cause. They then advised me to continue driving the vehicle and only return when the warning appears again. I called Ford to get their take on this problem and to ask for help, and I got the same response, that there is nothing that the dealer can do unless the light is actively on. This contradicts fords own safety warning and leaves me driving a vehicle that may have a non-functional airbag system. I am reporting this because it appears to be a potential safety defect, and the dealership was unable to repair it. I am not sure if this is a defect of the airbag system itself, or the system that monitors the safety of the vehicle. If there is a couple days of specific warnings that ford and the dealer has access too, I wouldn't think that they would need the light to be actively on for diagnosis. I have attached a screenshot the warning in the ford pass app, however it will no longer let me view details that I had before, just the occurrence and warning name.