NHTSA Complaint #11698588 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the second-row driver's side seat independently shifted backwards. In addition, the contact stated that the contact's [XXX] child was in a car seat attached to the second-row driver's side seat. No injuries were sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V393000 (Seats). The contact stated that the vehicle was taken to the dealer in April 2025. The vehicle was inspected, and the contact was informed that the parts were ordered. The contact made multiple calls to the dealer and inquired about the delivery status of the ordered parts. The contact was informed that the parts had not been delivered and were not available. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that dealers were to perform the recall repair. The contact stated that no additional information was provided. The failure mileage was approximately 109,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)