NHTSA Complaint #11679465 — 2020 FORD EXPLORER SEATS

Complaint Details

ODI Number	11679465
Vehicle	2020 FORD EXPLORER
Component	SEATS
Date of Incident	August 8, 2025
Date Filed	August 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

1. Passenger rear middle seat folds up randomly and repeatedly when someone is sitting in it. It's triggered by pressing on the middle of the back of the seat. This is not related to the current recall, I've had that recall completed and the buttons passed inspection. Basically the seat is trying to eject the passenger repeatedly. Huge safety issue. Sheehy Ford of Ashland has documented this in their report when completing recall. 2.Sunshade has broke and sags down, creating zero visibility in the rear view mirror. Huge safety issue 3. Cupholders are falling through, plastic rivets broke. Cups fall through cupholder

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