NHTSA Complaint #11674615 — 2020 FORD EXPLORER SEATS

Complaint Details

ODI Number	11674615
Vehicle	2020 FORD EXPLORER
Component	SEATS
Date of Incident	July 18, 2025
Date Filed	July 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

While sitting in the 3rd row seat, my daughter felt the headrest smack the back of her head. When trying to put it back up, it will no longer stay in place. There are multiple reports of this exact thing happening. This is a known issue with these vehicles. I am now unable to allow anyone to ride in that seat, as the headrest will not stay up.

Related Complaints for the 2020 FORD EXPLORER

Other SEATS Complaints

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#11698588 — November 10, 2025 — The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the second-row ...

#11689837 — September 26, 2025 — At 45,000 miles the third row driver side headrest broke and the seat will not fold and is a safety hazard for the se...

#11681588 — August 19, 2025 — The contact owns a 2020 Ford Explorer. The contact stated that while loading her children into the vehicle, the drive...

#11679465 — August 8, 2025 — 1. Passenger rear middle seat folds up randomly and repeatedly when someone is sitting in it. It's triggered by press...

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