NHTSA Complaint #11689837 — 2020 FORD EXPLORER SEATS

Complaint Details

ODI Number	11689837
Vehicle	2020 FORD EXPLORER
Component	SEATS
Date of Incident	September 20, 2025
Date Filed	September 26, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

At 45,000 miles the third row driver side headrest broke and the seat will not fold and is a safety hazard for the seat since the head rest does not work as intended. The third row passenger side head rest broke while under bumper to bumper warranty. Given both have broken with minimal use and others having the same exact issue, the part is made inferior and causes a safety issue.

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#11674615 — July 18, 2025 — While sitting in the 3rd row seat, my daughter felt the headrest smack the back of her head. When trying to put it ba...

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